Sales Progression Manager in Pontefract

This is a key leadership role within the Sales Progression team, responsible for managing a team of around seven Sales Progressors while also carrying a reduced caseload when required. The successful candidate will combine strong, hands-on sales progression experience with confident people management, client relationship management, operational oversight, and a proactive approach to improving processes and performance.

This role would suit someone who enjoys being close to the detail, supporting a team through a busy and fast-paced environment, and building strong working relationships with estate agent clients, solicitors, buyers, sellers, and internal colleagues. The business is looking for someone warm, personable, resilient, and commercially aware, someone who can bring structure and confidence without coming in too heavily or disrupting the team dynamic.

• Team Leadership & Performance Management
  • Lead, support, and develop a team of Sales Progressors, ensuring they are confident, capable, and performing against agreed standards and targets.
  • Conduct regular 121s, performance reviews, coaching conversations, and day-to-day support.
  • Support team members with complex files, escalations, and challenging client conversations.
  • Help to rebuild stability and trust within the team following recent management changes.
  • Manage performance fairly and confidently, while maintaining a supportive and approachable leadership style.
  • Assist with onboarding and training for new Sales Progressors.
  • Deliver best-practice sessions across areas such as fall-through prevention, forecasting accuracy, solicitor relationships, client communication, and file management.
• Sales Progression & Case Management
  • Manage a reduced caseload, expected to build gradually and reach around 30–40 files when required.
  • Manage high-priority or more complex cases where needed.
  • Act as an escalation point for complex, sensitive, or urgent matters.
  • Ensure files are progressed proactively and accurately.
  • Maintain regular phone contact with agents, solicitors, buyers, sellers, and other stakeholders.
  • Support the team during busy periods or when capacity is stretched.
  • Ensure a high-quality client and agent experience through clear communication, problem-solving, and ownership.
• Client & Stakeholder Relationships
  • Build strong relationships with estate agent clients, sales negotiators, company directors, and independent agency owners.
  • Hold professional and confident conversations with clients, including when challenged on files or outcomes.
  • Support tailored progression strategies for key estate agent partners.
  • Monitor client feedback trends and coordinate improvements where needed.
  • Work effectively with external stakeholders including solicitors, mortgage brokers, removals companies, buyers, sellers, and agents.
  • Maintain visibility with key clients so escalation conversations are easier and more productive.
• Operational Oversight & Process Improvement
  • Monitor pipeline accuracy, forecasting, and team performance data.
  • Review dashboards, workbooks, CRM information, and other reporting tools.
  • Identify recurring bottlenecks and recommend practical improvements.
  • Support the move away from manual spreadsheets towards more efficient, technology-led processes.
  • Help to embed new tools, systems, phone processes, CRM improvements, and AI-enabled ways of working.
  • Lead or contribute to pilot projects for new processes and systems.
  • Work closely with the Operations Manager and other departments to improve service delivery, onboarding, communication, and client experience.
  • Maintain or contribute to case studies, process notes, training guides, and best-practice resources.

• Direct sales progression experience.
• Experience managing, coaching, or supporting people.
• Confidence carrying their own sales progression caseload.
• Experience working in a busy, fast-paced operational environment.
• Strong communication skills, particularly by phone and video call.
• Confidence dealing with estate agents, solicitors, buyers, sellers, or similar external stakeholders.
• Strong IT capability, including CRM systems, spreadsheets/workbooks, HR systems, dashboards, and data analysis.
• The ability to manage escalations and challenging conversations professionally.
• Strong attention to detail, particularly around pipeline data, client communication, and reporting.
• A proactive, organised, and self-sufficient working style.
• The ability to work successfully in a hybrid office-based role.

• B2B client relationship or account management experience.
• Experience working with estate agents as clients.
• Experience managing or working with remote team members.
• Estate agency, conveyancing, mortgage, removals, or wider home-moving sector experience.
• Experience supporting process change, system implementation, CRM improvements, or operational projects.
• Team Leader, Supervisor, Management, or Leadership qualifications.

• Warm, personable, and relationship-led.
• Confident without being overly forceful.
• Proactive but measured.
• Patient, calm, and sensitive to team context.
• Commercially aware.
• Comfortable working in a relaxed, informal, non-corporate culture.
• Strong at building trust with both internal teams and external clients.
• Resilient and able to handle pressure.
• Detail-focused and data-confident.
• Comfortable using initiative and sourcing information independently.
• Motivational, supportive, and capable of bringing people with them.
• Comfortable in a dog-friendly office environment.

The company has a relaxed, friendly, and relationship-led culture. The management team is close-knit, sociable, and informal, with strong relationships both inside and outside of work. This is not a highly corporate environment. The successful candidate will need to be comfortable building genuine working relationships, having open conversations, and integrating into a young, close management team. The office is dog-friendly, with dogs regularly on-site. Candidates with a strong dislike of dogs, dog allergies, or a fear of dogs may not be suited to the environment. The business is going through a period of positive transition, including improvements to CRM systems, phone systems, spreadsheets, automation, and AI-enabled processes. These changes are intended to create more time for meaningful phone-based sales progression activity, not to replace people.

This is a hybrid role, but office presence is essential. The expectation is three days per week in the office, including Thursdays, as this is when management meetings take place and other managers are typically on-site. Fully remote candidates will not be considered. Candidates should live within a realistic commuting distance of the office.

£31,500 basic salary. OTE circa £36,000–£37,000. Uncapped monthly bonus. Bonus linked to team completions, target achievement, and accuracy against targets. Paid lunch on office-based days. Free parking. Monday to Friday working. 24 days' annual leave plus bank holidays. Additional annual leave after five years' service.

The ideal candidate will be an experienced Sales Progressor who has either already stepped into team leadership or is operating at senior level with clear people management capability. They will be confident managing files, supporting a team, speaking with estate agent clients, and using data to understand performance. They will bring energy, professionalism, patience, and emotional intelligence to a team that needs stability, trust, and consistent leadership. They will not need to have done everything before, but they must have the right blend of sales progression knowledge, people skills, IT confidence, and relationship-led leadership to succeed in a hands-on, fast-moving environment.