At a Glance
- Tasks: Lead housing operations and ensure high standards in service delivery.
- Company: Community-based housing association focused on dignity and care.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with travel across Manchester and Liverpool, fostering community engagement.
- Why this job: Make a real difference in the lives of vulnerable residents while leading with empathy.
- Qualifications: Strong experience in housing management and compliance, with excellent leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Manchester base + travel to Liverpool | £40,000–£50,000 | 35 hours
If you are the kind of person who brings calm to complexity, loves getting standards right, and believes housing should always be delivered with dignity and care then this could be for you.
I am working with a community-based housing association in the North West (newly formed following a merger of two long-established organisations) to appoint an Operations Manager. This is a role for someone who likes things done properly with high standards, strong governance, steady leadership, without the corporate noise.
The organisation provides housing and support primarily for older and more vulnerable residents, so the ability to operate with calm judgement, professionalism and care is essential.
You will work closely with the Chief Executive, manage the team (paid and unpaid), and oversee day-to-day delivery across housing management, contractor performance, compliance and service quality.
The role will suit someone who:
- Is calm under pressure and confident owning decisions
- Understands housing management and compliance inside-out
- Can lead people with empathy and authority
- Keeps records, audit trails and performance reporting in great shape
- Handles safeguarding and serious incidents appropriately and consistently
Key areas you will cover:
- Housing operations and tenancy management
- Repairs, maintenance, contractor management and void turnaround
- Regulatory compliance, record keeping and audit readiness
- KPI monitoring and reporting to senior leadership/board
- Complaints handling, tenant engagement and service standards
- Deputising for the Chief Executive when required
Background needed:
- Strong housing/property management experience and portfolio responsibility
- Knowledge of housing legislation and property compliance
- Confident communicator, organised operator, capable team leader
- Comfortable in a community-led environment
You do not need to be from a faith background, however the client predominantly serves Jewish communities, so cultural awareness and respect matter. We welcome applicants from all backgrounds. What we are looking for is values alignment, professionalism, and a willingness to learn in a faith-informed, community-led environment.
Location: Manchester base with travel across Manchester/Liverpool sites
Hours: 35 per week, with occasional evenings/weekends
If you would like a confidential conversation, please get in touch and I will share the full brief and next steps.
Operations Manager in Manchester employer: 2point0 Group
Otis is an exceptional employer that prioritises a culture of safety, ethics, and innovation, making it an ideal workplace for those seeking meaningful careers. Located in the vibrant heart of London, employees benefit from a dynamic work environment, ample growth opportunities, and a commitment to professional development. Join us to be part of a global team that values talent and fosters a supportive atmosphere for success.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Manchester
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by 2point0 Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like 2point0 Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at 2point0 Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at 2point0 Group. Apply directly through us to stand out!
We think you need these skills to ace Operations Manager in Manchester
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of 2point0 Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Operations Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at 2point0 Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of 2point0 Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
