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- Tasks: Lead housing operations and ensure high standards in service delivery.
- Company: Community-based housing association focused on dignity and care.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in the lives of vulnerable residents while leading with empathy.
- Qualifications: Strong experience in housing management and compliance, with excellent leadership skills.
- Other info: Dynamic role with travel across Manchester and Liverpool, fostering community engagement.
The predicted salary is between 40000 - 50000 £ per year.
Manchester base + travel to Liverpool | £40,000–£50,000 | 35 hours
If you are the kind of person who brings calm to complexity, loves getting standards right, and believes housing should always be delivered with dignity and care then this could be for you.
I am working with a community-based housing association in the North West (newly formed following a merger of two long-established organisations) to appoint an Operations Manager. This is a role for someone who likes things done properly with high standards, strong governance, steady leadership, without the corporate noise.
The organisation provides housing and support primarily for older and more vulnerable residents, so the ability to operate with calm judgement, professionalism and care is essential.
You will work closely with the Chief Executive, manage the team (paid and unpaid), and oversee day-to-day delivery across housing management, contractor performance, compliance and service quality.
The role will suit someone who:
- Is calm under pressure and confident owning decisions
- Understands housing management and compliance inside-out
- Can lead people with empathy and authority
- Keeps records, audit trails and performance reporting in great shape
- Handles safeguarding and serious incidents appropriately and consistently
Key areas you will cover:
- Housing operations and tenancy management
- Repairs, maintenance, contractor management and void turnaround
- Regulatory compliance, record keeping and audit readiness
- KPI monitoring and reporting to senior leadership/board
- Complaints handling, tenant engagement and service standards
- Deputising for the Chief Executive when required
Background needed:
- Strong housing/property management experience and portfolio responsibility
- Knowledge of housing legislation and property compliance
- Confident communicator, organised operator, capable team leader
- Comfortable in a community-led environment
You do not need to be from a faith background, however the client predominantly serves Jewish communities, so cultural awareness and respect matter. We welcome applicants from all backgrounds. What we are looking for is values alignment, professionalism, and a willingness to learn in a faith-informed, community-led environment.
Location: Manchester base with travel across Manchester/Liverpool sites
Hours: 35 per week, with occasional evenings/weekends
If you would like a confidential conversation, please get in touch and I will share the full brief and next steps.
Operations Manager in Manchester employer: 2point0 Group
Contact Detail:
2point0 Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Show them you understand their mission and how you can contribute to their community-focused approach. Tailor your examples to highlight your calm judgement and leadership skills.
✨Tip Number 3
Practice your responses to common interview questions, especially around compliance and team management. We recommend doing mock interviews with friends or mentors to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Housing: When writing your application, let us see your enthusiasm for housing and community support. Share any relevant experiences that highlight your commitment to delivering care and dignity in housing management.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is well-structured and to the point. Use bullet points if necessary to make your skills and experiences stand out clearly.
Highlight Your Leadership Skills: As an Operations Manager, you'll be leading a team. So, don’t forget to showcase your leadership experience. Tell us about times you've managed teams or projects successfully, especially in challenging situations.
Tailor Your Application: Make your application specific to this role. Refer to the job description and align your skills with the key areas mentioned. This shows us you’ve done your homework and are genuinely interested in the position.
How to prepare for a job interview at 2point0 Group
✨Know Your Stuff
Make sure you brush up on housing management and compliance regulations. Familiarise yourself with the specific challenges faced by community-based housing associations, especially those serving vulnerable populations. This will show that you’re not just a candidate, but someone who understands the nuances of the role.
✨Show Your Leadership Style
Prepare examples that highlight your ability to lead with empathy and authority. Think about times when you’ve managed a team under pressure or handled a difficult situation with calm judgement. This is crucial for the Operations Manager role, so be ready to share these stories.
✨Demonstrate Cultural Awareness
Since the organisation serves predominantly Jewish communities, it’s important to show respect and understanding of cultural sensitivities. Do a bit of research on the community and be prepared to discuss how you would approach working in a diverse environment.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to housing operations, compliance, or tenant engagement. Practice articulating your thought process and decision-making skills in these scenarios, as they’ll want to see how you handle complex issues with professionalism and care.