At a Glance
- Tasks: Lead a dynamic team to drive sales and lettings in the London property market.
- Company: Join a leading estate agency with a global client base.
- Benefits: Competitive salary, car allowance, and significant commission potential.
- Other info: Exciting opportunity for career growth in a vibrant, target-driven environment.
- Why this job: Take ownership of a revenue-generating team and make an impact in the property sector.
- Qualifications: Proven sales experience and leadership skills in residential property.
The predicted salary is between 35000 - 40000 € per year.
Location: Nine Elms, London
Hours: Monday to Friday, 8:45am–6:00pm
Salary: £35,000 basic + £5,000 car allowance
OTE: £80,000–£100,000 (top end of this is highly achievable in year 2)
The Opportunity
This is a standout opportunity for an experienced Client Services Manager / Team Leader to join a significant and high-performing part of the UK estate agency business. Based from the Nine Elms office, you will lead a team of 3–4 people within a client services function, working with international property clients across Mainland China, APAC, the UK and other global markets. The role offers huge earning potential for someone who is commercially driven, confident on the phone, and able to motivate a team to deliver results. The focus of the role is to generate new sales and lettings instructions for London agency offices by proactively engaging with property owners, investors and prospective clients from a large existing database.
The Role
As Client Services Team Leader, you will be responsible for driving performance across your team while also contributing personally to instruction generation. This is a phone-based, sales-led role where success will be measured by the number of appraisals, instructions and resulting fee income generated by you and your team. You will be working with JLL clients based across the world, predominantly in the UK, Middle East, Mainland China and South-East Asia, so the ability to build rapport with a wide range of clients is essential.
Key Responsibilities
- Leading, motivating and developing a team of 3–4 client services professionals
- Generating appraisals and instructions for London sales and lettings offices
- Proactively contacting property owners and investors from an existing database
- Targeting owners whose properties are currently marketed with other agents
- Converting new prospective clients who have submitted enquiries
- Coaching team members to improve performance and achieve individual targets
- Managing team activity, performance reviews, motivation and strategic planning
- Maintaining high standards of client service and compliance
- Identifying additional London properties owned by clients to grow the database and income stream
- Driving fee income through successful instruction generation
About You
This role would suit an experienced residential property professional with strong sales ability and proven leadership experience. You will need to be commercially minded, resilient, proactive and comfortable working in a target-driven, commission-based environment. You should have:
- A strong track record of exceeding sales targets, ideally in a phone-based role
- Experience leading or managing a team within residential property
- Excellent knowledge of the London property market
- Strong written and verbal communication skills
- A confident, proactive and resilient approach
- The ability to motivate, coach and develop others
- High levels of integrity and professionalism
- A client-focused approach suitable for a premium global brand
Package
- £35,000 basic salary
- £5,000 car allowance
- OTE £80,000–£100,000
- Significant commission-based earning potential
- Monday to Friday working hours
- Based from Nine Elms
Why Apply?
This is a major opportunity to take ownership of a significant revenue-generating team within a leading estate agency business. For an experienced Client Services Manager or ambitious property team leader, the role offers genuine scope to earn exceptionally well while managing an international client base and playing a key role in driving London sales and lettings instructions.
Client Services Team Lead employer: 2point0 Group
Join a dynamic and high-performing team at our Nine Elms office, where we prioritise employee growth and development in a vibrant work culture. With a competitive salary and significant commission potential, you will have the opportunity to lead a motivated team while engaging with international clients in the thriving London property market. Our commitment to excellence and client satisfaction makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Lead
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team dynamics. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-specific scenarios. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Client Services Team Leader role. Highlight your leadership experience and any sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the property market and how your background makes you the perfect candidate for leading our client services team.
Showcase Your Communication Skills:Since this role is phone-based, it’s crucial to demonstrate your strong written and verbal communication skills in your application. Make every word count and let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 2point0 Group
✨Know Your Numbers
Before the interview, brush up on your sales figures and achievements. Be ready to discuss how you've exceeded targets in previous roles, especially in a phone-based environment. This will show your potential employer that you’re results-driven and can bring value to their team.
✨Understand the Market
Familiarise yourself with the London property market, particularly trends affecting international clients. Being able to discuss current market conditions and how they impact client decisions will demonstrate your expertise and commitment to the role.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about specific challenges you faced and how you overcame them. This will highlight your ability to manage and develop others, which is crucial for the Client Services Team Leader position.
✨Practice Your Communication
Since this role is phone-based, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or role-playing scenarios where you engage with potential clients. This will help you feel more comfortable and showcase your strong communication skills during the actual interview.
