At a Glance
- Tasks: Join a fintech team to enhance ITOM processes and integrate cloud-native tools.
- Company: Leading fintech company in London with a hybrid work model.
- Benefits: Competitive salary up to £80,000, flexible working, and career growth opportunities.
- Other info: Fast-paced environment with opportunities to collaborate across teams.
- Why this job: Work on exciting projects that shape the future of finance technology.
- Qualifications: Experience as a ServiceNow BA with a focus on ITOM and strong communication skills.
The predicted salary is between 80000 - 80000 £ per year.
Job Title
Service Now Business Analyst (Technical BA)
Location
London – Hybrid (2 days wfh)
Salary
Up to £80,000 per annum
Type
Permanent
We are looking for an experienced and driven Service Now Business Analyst to join a leading fintech company based in London.
This is an exciting opportunity to work on cutting-edge projects, particularly around ITOM (IT Operations Management) and the integration of cloud-native tools.
Key Responsibilities
- Take on new ITOM requirements and build out the ITOM model in Service Now.
- Work closely with technical teams to ensure successful integration of ITOM modules and cloud-native tools.
- Enhance and deliver end-to‑end ITSM processes, including Incident, Change, and Problem management.
- Lead the development of ITOM phases, ensuring delivery within a 6-8 week timeline for each phase, including grouping alerts and integrating with other tools.
- Collaborate with product teams working on finance brokerage‑based products, such as forex trading tools, and provide insights to improve their support within the ITOM framework.
- Liaise with stakeholders to ensure requirements are captured and translated into functional solutions.
- Drive continuous improvement and ensure ITOM capabilities are built and enhanced to meet the needs of the business.
Skills & Experience
- Proven experience as a Service Now BA with a technical focus, especially within ITOM.
- Strong understanding of ITSM (Incident, Change, and Problem management) processes.
- Experience with Salesforce Service Cloud is a significant advantage.
- Background in Fintech or Finance is preferred.
- Ability to work in a fast‑paced environment and manage multiple phases of ITOM development.
- Strong communication skills to engage with both technical and non‑technical stakeholders.
- Familiarity with integrating cloud-native tools with Service Now ITOM is a bonus.
- #J-18808-Ljbffr
Business Analyst – Servicenow in London employer: 2mrw Group
Join a leading financial services organisation that prioritises innovation and employee development in a dynamic and highly regulated environment. As an Infrastructure Engineer, you'll benefit from a collaborative work culture that encourages mentorship and professional growth, while playing a crucial role in maintaining critical technology platforms. With access to cutting-edge technologies and a commitment to security and reliability, this is an excellent opportunity for those looking to make a meaningful impact in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst – Servicenow in London
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like 2mrw Group!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Analyst – Servicenow in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at 2mrw Group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at 2mrw Group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with 2mrw Group’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
