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- Tasks: Provide top-notch technical support for PTC software like Windchill and Creo.
- Company: Join a fast-growing global digital engineering provider with over 400 staff worldwide.
- Benefits: Enjoy opportunities for remote work and be part of a dynamic, innovative team.
- Why this job: Make an impact by helping clients optimize their products through digital transformation.
- Qualifications: Experience with PTC products and strong problem-solving skills are essential.
- Other info: Work closely with clients and internal teams to ensure customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Kevin How are you? I am currently hiring for the below, something of interest? BACKGROUND My Client is a fast-growing global digital engineering provider of over 400 staff with headquarters in Sweden and operations in UK, US, Nordics, Germany, India and South Africa. My client helps engineering companies optimise their products and manage their strategic assets by realising digital transformation initiatives. PURPOSE Reporting to the Head of PLM, the Support Engineer is responsible for providing high-quality technical support to our customers. You will work closely with our clients to resolve issues related to PTC software, ensuring optimal performance and customer satisfaction. Your role will involve troubleshooting, problem-solving, and providing expert guidance on PTC products, including but not limited to Windchill, Creo, ThingWorx, and Codebeamer. ROLE & RESPONSIBILITIES Provide technical support and troubleshooting for PTC products via phone, email, and remote sessions. Diagnose and resolve software issues, ensuring timely and effective solutions. Collaborate with internal teams to escalate and resolve complex issues. Maintain a deep understanding of PTC products, staying updated on new features and updates. Create and update support documentation, knowledge base articles, and technical guides. Participate in the dev…
Technical Support Engineer - Windchill Admin (Exp required) employer: 2MRW GROUP LIMITED
Contact Detail:
2MRW GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Windchill Admin (Exp required)
✨Tip Number 1
Familiarize yourself with PTC products, especially Windchill, Creo, and ThingWorx. Understanding the common issues and solutions related to these tools will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight any previous experience in technical support roles, particularly in software troubleshooting. Be prepared to discuss specific examples of how you've resolved complex issues in the past.
✨Tip Number 3
Show your problem-solving skills by preparing for scenario-based questions. Think about how you would approach diagnosing and resolving a technical issue with a client, as this is a key part of the role.
✨Tip Number 4
Demonstrate your ability to work collaboratively with internal teams. Be ready to share experiences where you successfully escalated issues or worked with others to find solutions, as teamwork is essential in this position.
We think you need these skills to ace Technical Support Engineer - Windchill Admin (Exp required)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the key responsibilities and required skills, especially those related to PTC products like Windchill, Creo, and ThingWorx.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support and troubleshooting, particularly with PTC software. Include specific examples of how you've resolved issues and contributed to customer satisfaction.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for digital engineering and your expertise in PTC products. Mention any relevant certifications or training that demonstrate your qualifications for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 2MRW GROUP LIMITED
✨Show Your Technical Expertise
Make sure to highlight your experience with PTC products, especially Windchill, during the interview. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Demonstrate Communication Skills
Since the role involves providing support via phone and email, it's crucial to showcase your communication abilities. Practice explaining complex technical issues in simple terms, as this will be key in helping clients understand solutions.
✨Familiarize Yourself with the Company
Research the company’s background and their approach to digital transformation. Understanding their operations in different regions can help you tailor your responses and show that you're genuinely interested in their mission.
✨Prepare for Scenario-Based Questions
Expect to encounter scenario-based questions that assess your troubleshooting skills. Think of examples from your past experiences where you successfully diagnosed and resolved software issues, and be ready to walk through your thought process.
