IT Infrastructure Operations Manager in Birmingham

The IT Infrastructure and Operations Manager leads the delivery, performance, and continuous improvement of IT services across the organisation. This is a hands-on leadership role requiring strong technical expertise across infrastructure, cloud (Azure/M365/SaaS), networking, and end-user services. The role combines strategic oversight with day-to-day accountability for service performance, while providing technical leadership across the IT estate.

Working closely with the IT Director, the role supports the development and execution of the Infrastructure and Operations roadmap, ensuring services are secure, resilient, and aligned to business priorities within a project-driven construction environment. As part of the IT Leadership Team, the role is responsible for driving service excellence, improving operational maturity, and ensuring internal teams and suppliers deliver reliable, high-quality, and cost-effective services.

• Oversee IT operations, maintenance, and service performance.
• Identify critical systems and prioritise risk mitigation.
• Manage supplier performance against KPIs.
• Assess risk and lead implementation of changes.
• Ensure compliance and control of IT assets.
• Oversee storage, backup, and data protection to maintain security and availability.
• Lead root cause analysis and implement preventative measures.
• Manage major incidents and reduce recurrence through trend analysis.
• Provide specialist technical guidance and support strategic decisions.

Extensive Infrastructure and IT Operations background as demonstrated by practical experience. Strong technical knowledge across networking (SD WAN), telephony (Teams), Cloud Infrastructure (Azure & M365, Teams / SharePoint and desktop technologies / applications). Previous experience running an “end to end”, multi-skilled IT Operations teams, able to create a sense of team, purpose and development. Previous experience partnering closely with Managed Service Providers, holding them to account and able to act as day to day single point of IT contact. Previous experience presenting to / creating materials for IT and business leaders. Willingness to travel to business sites as required. Potential to be accepted for Security Clearance. Can demonstrate ability to lead multiple relevant stakeholder groups to resolve operational incidents acting as the single IT point of contact. ITIL methodologies / elements of experience operating in a change control and configuration management environment.