We are looking for an experienced System Support Engineer to join a London-based organisation on an initial 3-month contract. This is a hands-on role supporting the wider IT environment, acting as a senior escalation point for complex technical issues and providing 2nd and 3rd line support across the business. You will be the face of IT for users and stakeholders, so strong communication skills and the ability to troubleshoot issues confidently and professionally are essential. Key Responsibilities Provide 2nd and 3rd line IT support across the organisation. Act as a senior escalation point for complex technical incidents and problems. Troubleshoot and resolve issues across Microsoft environments , devices and applications. Provide support and administration across Microsoft Intune . Troubleshoot issues relating to Microsoft Defender and endpoint security. Investigate connectivity, endpoint, access and configuration issues. Support device management, deployment and configuration. Diagnose recurring technical issues and identify root causes. Work closely with internal IT teams and third-party suppliers where required. Provide a high level of customer service and act as a professional face of IT
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2MRW GROUP LIMITED Careers Recruitment Team
