We are looking for an experienced Sales Team Leader to lead, motivate and develop a team of sales advisers within a busy contact centre environment.
You will be responsible for driving sales performance, improving conversion rates and ensuring the team consistently delivers excellent customer outcomes.
Key Responsibilities
- Lead, coach and develop a team of sales advisers to achieve individual and team targets.
- Monitor key performance indicators, including sales, conversion rates, call quality, productivity and attendance.
- Conduct regular 1-to-1s, call listening sessions, team huddles and performance reviews.
- Identify performance gaps and implement coaching and development plans.
- Drive a positive, accountable and high-performing team culture.
- Ensure customer interactions meet quality, compliance and regulatory standards.
- Handle escalations and support the team in delivering excellent customer service.
- Work closely with management and stakeholders to improve processes and performance.
What We’re Looking For
- Proven experience in a sales or contact centre environment.
- Previous experience coaching, motivating or leading a team.
- Strong understanding of sales targets, KPIs and conversion performance.
- Confident communicator with the ability to influence and develop others.
- A hands-on, proactive leader who leads from the front.
- Strong focus on customer experience, quality and compliance.
Desirable Experience
- Previous experience managing a sales team.
- Experience within financial services, insurance or another regulated environment.
- Understanding of FCA requirements and customer conduct standards.
The ideal candidate: A hands-on sales leader who can motivate a team, improve sales performance, coach individuals and consistently deliver against commercial and customer service objectives.
Sales Team Leader in Nottingham employer: 2MRW GROUP LIMITED Careers
Join a dynamic London-based organisation as a System Support Engineer, where you will be at the forefront of IT support, ensuring a seamless experience for users and stakeholders. With a strong emphasis on professional development, this role offers opportunities to enhance your technical skills in a collaborative environment, while enjoying a culture that values communication and teamwork. The company is committed to providing a supportive atmosphere that fosters growth and innovation, making it an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
2MRW GROUP LIMITED Careers Recruitment Team
