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- Tasks: Support finance operations and manage customer calls in a dynamic team.
- Company: Join Citation, a leading HR and Health & Safety service provider with over 20 years of experience.
- Benefits: Enjoy 25 days holiday, birthday off, extra leave for newlyweds, and private healthcare.
- Why this job: Be part of a vibrant team that values collaboration and makes a real impact.
- Qualifications: Confident, detail-oriented, and eager to learn; sales or contact centre experience is a bonus.
- Other info: Hybrid working in Wilmslow, Cheshire, with full training and ongoing support.
The predicted salary is between 28800 - 43200 £ per year.
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Sales Operations Executive
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30 am – 5:00 pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we\’re on a mission to revolutionise our colleagues\’ and clients\’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We\’re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we\’d love to hear from you.
The role:
- Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
- Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
- Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
- Answer inbound customer calls, providing a professional and helpful first point of contact.
- Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:
About you:
- Confident and proactive, with a positive, can-do attitude.
- Quick to pick up the phone and handle challenges head-on.
- Strong listener with great attention to detail.
- Eager to learn and excel.
- Sales or contact centre background is a bonus.
- Organised, reliable, and comfortable with admin tasks.
- Understands the value of great customer service.
- A team player who communicates clearly and works well with others.
Why join us?
If you\’re looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you\’ll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you\’ll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you\’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you\’re taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here\’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We\’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn\’t just another day on the calendar; it\’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we\’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We\’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That\’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.
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Sales Operations Executive employer: 2MES
Contact Detail:
2MES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Executive
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Sales Operations Executive role. Understanding the importance of call quality and lead management will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed tasks in a fast-paced environment. This will highlight your ability to thrive in the dynamic setting that Citation offers.
✨Tip Number 3
Research Citation's values and mission. Being able to articulate how your personal values align with theirs will make a strong impression and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your approach to customer service. Since the role involves handling inbound calls, demonstrating your understanding of great customer service will be crucial in convincing them you're the right fit.
We think you need these skills to ace Sales Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Operations Executive role. Focus on your organisational skills, customer service experience, and any background in sales or contact centres.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Citation that resonate with you, such as their commitment to excellent customer service and team collaboration.
Highlight Key Skills: In your application, emphasise your attention to detail, proactive attitude, and ability to work well in a team. Use examples from past experiences to demonstrate these qualities effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at 2MES
✨Show Your Organisational Skills
As a Sales Operations Executive, you'll need to demonstrate your ability to manage tasks efficiently. Be prepared to discuss specific examples of how you've organised your workload in previous roles, especially in a fast-paced environment.
✨Emphasise Your Customer Service Experience
Understanding the value of great customer service is crucial for this role. Share experiences where you provided exceptional service or resolved customer issues effectively, highlighting your proactive approach.
✨Demonstrate Attention to Detail
This position requires a keen eye for detail, especially when reviewing customer calls and managing leads. Prepare to discuss how you ensure accuracy in your work and any systems you use to maintain high standards.
✨Be Ready to Collaborate
Collaboration is key in this role. Think of examples where you've worked successfully within a team, and be ready to explain how you communicate and support your colleagues to achieve common goals.
