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- Tasks: Lead a dynamic reception team and ensure an exceptional guest experience.
- Company: Join the historic Bromley Court Hotel with a legacy of 200 years.
- Benefits: Enjoy a competitive salary, company pension, and free parking.
- Why this job: Be the face of our hotel and make every guest feel special.
- Qualifications: Proven leadership skills and experience in front desk operations.
- Other info: Full-time role with varied shifts and opportunities for growth.
The predicted salary is between 32000 - 44800 £ per year.
Hours: 42.5 hours per week, 5 days out of 7 days
Pay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full‑time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
Key Responsibilities- Overseeing check‑in/check‑out of guests, handling inquiries and special requests, and managing a reception team.
- Ensuring a smooth and efficient guest experience.
- Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.
- Manage all front desk operations, including check‑in/check‑out, guest inquiries and supporting reservations.
- Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.
- Handle guest complaints and special requests, such as room service, taxi bookings, or wake‑up calls.
- Use sales skills to promote additional hotel services and facilities.
- Work with senior management to improve service standards through performance analysis and reporting.
- Demonstrated ability to lead and motivate a team.
- Strong focus on providing excellent guest service.
- Experience in managing front desk operations, supporting reservations, and guest relations.
- Proficiency with property management systems; booking and reservation systems is required.
- Excellent communication and interpersonal skills.
- A minimum of two years in a similar role is required.
- Company pension
- Free parking
Job Types: Full-time, Permanent
Work Location: Onsite
Please click ‘Apply' to forward a copy of your CV.
Reception Manager / Head Receptionist employer: 2MES
Contact Detail:
2MES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager / Head Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Bromley Court Hotel. Familiarise yourself with its history and services so you can chat confidently about how you can enhance the guest experience.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past roles where you've successfully led a team or handled a tricky situation. We want to see how you inspire others and keep things running smoothly at the front desk.
✨Tip Number 3
Practice your communication skills! As a Reception Manager, you'll be the face of the hotel. Make sure you can articulate your thoughts clearly and show that you can handle guest inquiries and complaints with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Bromley Court Hotel. Don’t miss out!
We think you need these skills to ace Reception Manager / Head Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and guest service focus, as these are key for the Reception Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've led a reception team or improved guest experiences in your previous roles.
Showcase Relevant Experience: When detailing your work history, emphasise your experience with front desk operations and property management systems. We want to see how your background aligns with what we need at Bromley Court Hotel.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at 2MES
✨Know the Hotel Inside Out
Before your interview, make sure you research Bromley Court Hotel thoroughly. Familiarise yourself with its history, services, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully motivated or managed a team. Highlight how you handled challenges and improved guest service, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to guest service, handling complaints, and managing front desk operations. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
