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- Tasks: As an Account Executive, you'll onboard clients and ensure they maximise their services.
- Company: Join Citation, a Top 100 Best Company to Work For, dedicated to supporting UK businesses.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while building strong client relationships.
- Qualifications: Experience in Customer Success or Account Management is essential; strong communication skills are a must.
- Other info: Be part of a growing team with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
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Account Executive – Wilmslow (Hybrid)
Join Citation – A Great Place to Work
Are you a driven and ambitious sales professional ready to take your career to the next level? Do you thrive in a fast-paced, consultative sales environment where your efforts make a real difference?
At Citation, we’re on a mission to protect and support businesses across the UK with expert HR, Employment Law, and Health & Safety services. We’re proud to be a Top 100 Best Companies to Work For and winners of multiple Best Workplace awards – and we’re growing fast!
Location: Wilmslow HQ (hybrid working)
Role: Account Executive
Type: Full-time, Permanent
Salary: Competitive basic + Bonus
Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services. We are truly passionate about assisting clients where we can with a one team ethos to also support each member of the team and our colleagues around the business. As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with the service are maximised with all our client interactions. There is varied experience throughout the team, but if you are successful, you have the full team support to understand the role and be the best you can be.
What will I be responsible for?
• Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services.
• Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities.
• Ensuring the timely and successful delivery of our solutions according to the customers’ needs and objectives.
• Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them from coming to fruition.
• Operating as the main point of contact for any matters specific .to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints.
• Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment.
• Build and maintain strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers.
• Developing a trusted advisor relationship with key stakeholders and executive sponsors.
• Contacting customers at relevant touchpoints to complete care calls.
• Assisting with high-severity requests or issue escalations as needed.
Who are we looking for?
• The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.
• You will love to find solutions, have a positive mindset and a natural ability to turn a situation around. You will be curious by nature and determined to find the best way forward for your customers.
Hit Apply now to forward your CV.
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Account Executive employer: 2MES
Contact Detail:
2MES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Research Citation thoroughly before your interview. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your skills in customer success and account management. Be ready to discuss how you've successfully built relationships and resolved issues for clients in previous roles.
✨Tip Number 3
Familiarise yourself with common challenges faced by businesses in HR, Employment Law, and Health & Safety. Being able to speak knowledgeably about these topics will position you as a valuable asset during discussions with potential employers.
✨Tip Number 4
Network with current or former employees of Citation on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be incredibly useful when preparing for your interview.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or customer service. Use specific examples that demonstrate your ability to communicate effectively and influence at all levels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping clients and your problem-solving skills. Mention how your previous experiences align with the responsibilities of the Account Executive role at Citation.
Showcase Your Achievements: In your application, include quantifiable achievements that reflect your success in previous roles. This could be metrics related to client retention, sales growth, or successful onboarding processes.
Research Citation: Familiarise yourself with Citation's services and values. Understanding their mission to support businesses will help you tailor your application and demonstrate your enthusiasm for the role.
How to prepare for a job interview at 2MES
✨Research Citation Thoroughly
Before your interview, make sure to research Citation's mission, values, and services. Understanding their approach to HR, Employment Law, and Health & Safety will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer success or account management. Highlight specific examples where you've successfully onboarded clients, resolved issues, or identified growth opportunities. This will show that you have the skills needed for the role.
✨Demonstrate Your Problem-Solving Skills
Since the role involves identifying and resolving client issues, be ready to share examples of how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving abilities.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if Citation is the right fit for you. Ask about team dynamics, growth opportunities, or how they measure success in the Account Executive position.
