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- Tasks: Engage with clients to enhance relationships and secure contract renewals.
- Company: Join Citation Group, dedicated to supporting small and medium-sized businesses.
- Benefits: Enjoy 25 days holiday, birthday off, healthcare plan, and unique perks like Pawternity Leave.
- Why this job: Make a real impact by helping businesses thrive while enjoying a vibrant work culture.
- Qualifications: Strong communication skills and experience in customer service or sales are preferred.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 24750 - 35000 £ per year.
Location: Hybrid (Split between home and our Meadowhall Office)
Salary: £24,750 + Commissions, OTE £35k
We're Citation Group, a group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health Safety. We take care of the tricky stuff - whether that's sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role:
- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.
- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.
- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.
- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.
- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.
- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.
- Be commercially driven - success will be measured against both revenue targets and client retention performance.
About you:
We're looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You'll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment. You'll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential. Experience in customer service, client retention or sales is a real plus.
Here's a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday + Bank holidays: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Enjoy your birthday in style with a day off.
- Post-Wedding Bliss: Extra weeks of holiday for newlyweds.
- Growing Families: Vouchers and special perks for expectant parents.
- Healthcare cash plan: Private healthcare to ensure your peace of mind.
- Pawternity Leave: A day off to welcome a new pet.
- Community Days: Take a day off to volunteer and make a positive impact in your community.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Retention & Renewals Advisor in Sheffield employer: 2M EMPLOYMENT SOLUTIONS
Contact Detail:
2M EMPLOYMENT SOLUTIONS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention & Renewals Advisor in Sheffield
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Citation Group's mission and values. This way, you can show how your skills align with their goals and demonstrate that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your listening skills! As a Retention & Renewals Advisor, you'll need to actively listen to clients. Try role-playing with a friend or family member to hone your ability to ask the right questions and respond thoughtfully.
✨Tip Number 3
Be ready to share your success stories! Think of examples from your past experiences where you've turned around a difficult situation or built strong client relationships. This will help you stand out as a results-driven candidate.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retention & Renewals Advisor in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retention & Renewals Advisor role. Highlight your relevant experience in customer service and client retention, and show us how you can build strong relationships with clients.
Showcase Your Skills: We want to see your strong communication skills shine through! Use examples from your past experiences to demonstrate how you've successfully engaged with clients and resolved their issues. This is your chance to show us you're commercially minded and results-driven.
Be Authentic: Let your personality come through in your application. We value genuine enthusiasm and a consultative approach, so don’t be afraid to express your passion for delivering excellent customer experiences. Show us why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our amazing team at Citation!
How to prepare for a job interview at 2M EMPLOYMENT SOLUTIONS
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retention & Renewals Advisor. Familiarise yourself with the company's mission and values, especially how they support small and medium-sized businesses. This will help you demonstrate your genuine interest in the position and align your answers with their goals.
✨Practice Active Listening
During the interview, show off your listening skills. When asked questions, take a moment to think before responding. This not only shows that you value what the interviewer is saying but also allows you to tailor your answers to reflect the needs of the company and its clients.
✨Showcase Your Consultative Approach
Be ready to discuss how you would engage with clients to uncover their needs. Share examples from your past experiences where you've successfully built relationships and provided tailored solutions. This will highlight your consultative nature and ability to retain clients.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview, where you might need to handle a client who is considering cancellation. Practise how you would approach this situation, focusing on building rapport and demonstrating value. This will showcase your problem-solving skills and resilience in a fast-paced environment.
