Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch client support and manage enquiries in a fast-paced environment.
- Company: Join uCheck, a leading vetting service provider with a focus on client satisfaction.
- Benefits: Enjoy 25 days holiday, birthday off, healthcare plan, and community volunteering days.
- Why this job: Be part of a dynamic team making a real impact on recruitment safety.
- Qualifications: Strong customer service skills and a passion for helping clients.
- Other info: Great opportunities for personal growth and development in a supportive culture.
The predicted salary is between 26000 - 28400 £ per year.
Location: Hybrid Working 3 days a week in Exeter
Salary: £26,000 per annum + up to £2,400 per annum
At uCheck, we support over 30,000 businesses across the UK with accurate, affordable vetting and screening services, backed by user-friendly online systems and unrivalled client support. Our services help organisations make safer recruitment decisions, meet regulatory requirements, and reduce risk - ensuring the right people are in the right roles with confidence.
We are currently looking to recruit a Client Support Officer to join our growing team in Exeter. This role is a brilliant opportunity for someone who thrives on delivering high-quality client service, enjoys working in a fast-paced environment, and wants to develop expert knowledge in our systems and screening processes. You will play a key part in supporting our clients, managing enquiries and applications, and contributing to the continued success of a business that is always striving to improve.
The role involves:
- Handling written and phone enquiries efficiently, delivering a consistently high standard of service every time.
- Building confidence and expertise in our bespoke systems, service knowledge and communication skills through training and development opportunities.
- Acting as a trusted counter-signatory for client DBS applications, always ensuring accuracy and compliance.
- Playing a key role within the Client Support Team by bringing a positive attitude and strong teamwork into everything you do.
- Representing and championing the mission and values of the business in every client and colleague interaction.
- Consistently meeting (and striving to exceed) both individual and team KPI targets.
- Working closely with the Client Experience Executive, Client Service Team Leader and Client Service Manager to provide reliable, proactive support.
- Becoming highly knowledgeable in the uCheck system and our product range through ongoing self-driven learning and knowledge retention.
- Supporting and guiding newer team members by sharing product and system expertise, acting as a mentor when needed.
- Delivering training sessions for new starters and existing colleagues, supporting learning and development across the team.
- Taking ownership of key application workflows, including those awaiting action, rejected applications, escalations, migrations, external ID checks and the automated countersigning tool.
- Supporting business improvement by taking part in project work and system testing whenever required.
- Bringing a continuous improvement mindset, always looking for smarter, better ways to enhance performance and the client experience.
About you:
- Strong customer service and people skills, with a genuine focus on helping clients.
- Clear, confident communication, both written and verbal.
- Good organisation and time management, able to balance multiple priorities.
- A positive, enthusiastic team player who enjoys collaboration.
- Adaptable and comfortable in a fast-paced, evolving environment.
- Solutions-focused, proactive and keen to improve how things are done.
- Eager to learn, develop and grow within a successful, growing business.
Here are some of the perks we offer:
- 25 Days of Holiday + Bank holidays.
- Birthday Bliss: Enjoy your birthday with a day off.
- Post-Wedding Bliss: Extra weeks of holiday for newlyweds.
- Healthcare cash plan: Private healthcare for your peace of mind.
- Community Days: Take a day off to volunteer and make a positive impact.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Client Support Officer in Exeter employer: 2M EMPLOYMENT SOLUTIONS
Contact Detail:
2M EMPLOYMENT SOLUTIONS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Officer in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Support Officer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client support. We suggest role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, let your passion for client service shine through. We want to see that you’re eager to help clients and improve their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Support Officer in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Client Support Officer role. Highlight your customer service skills and any relevant experience that shows you can thrive in a fast-paced environment. We want to see how you can contribute to our mission!
Showcase Your Communication Skills: Since clear communication is key in this role, ensure your written application reflects your ability to convey information effectively. Use concise language and a friendly tone to demonstrate your communication prowess – it’s all about making a great first impression!
Highlight Your Team Spirit: We love team players! In your application, mention experiences where you've collaborated with others or supported teammates. This will show us that you’re not just about individual success but also about contributing to the team's overall performance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at 2M EMPLOYMENT SOLUTIONS
✨Know the Company Inside Out
Before your interview, take some time to research uCheck thoroughly. Understand their services, values, and the specific role of a Client Support Officer. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Client Support Officer, strong customer service skills are crucial. Prepare examples from your past experiences where you've successfully handled client enquiries or resolved issues. Highlight your ability to communicate clearly and confidently, both in writing and verbally.
✨Demonstrate Adaptability
This role requires someone who thrives in a fast-paced environment. Be ready to discuss how you've adapted to changes in previous jobs or how you've managed multiple priorities. Showing that you can stay calm and effective under pressure will impress the interviewers.
✨Emphasise Teamwork and Collaboration
uCheck values teamwork, so be prepared to share instances where you've worked collaboratively with others. Discuss how you’ve supported colleagues or contributed to team goals, and express your enthusiasm for being a positive team player in their Client Support Team.
