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- Tasks: Support finance operations and manage customer calls in a dynamic contact centre.
- Company: Join Citation, a leading provider of HR and Health and Safety services for SMEs in the UK.
- Benefits: Enjoy hybrid work, holiday entitlement, birthday leave, family support perks, and private healthcare.
- Why this job: Perfect for detail-oriented individuals eager to grow in a supportive and vibrant environment.
- Qualifications: Confident, proactive, and organised; sales or contact centre experience is a bonus.
- Other info: Full training and ongoing support provided to help you succeed.
The predicted salary is between 28800 - 43200 £ per year.
Sales Operations Executive
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30 am – 5:00 pm
We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Our mission is to revolutionise our colleagues\’ and clients\’ experience by employing brilliant people who are experts at what they do and enjoy their work.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This role offers a fantastic opportunity to support our internal finance operations as we expand internationally.
Key responsibilities include:
- Review recorded customer calls to assess appointment quality against business standards.
- Share call recordings with colleagues for training and feedback.
- Manage inbound lead administration and allocation.
- Answer inbound customer calls professionally.
- Handle appointment cancellations and update systems accordingly.
Requirements:
We are looking for someone who is:
- Confident, proactive, and positive.
- A quick thinker who handles challenges effectively.
- A great listener with keen attention to detail.
- Eager to learn and grow.
- Organised, reliable, and comfortable with administrative tasks.
- Possessing a background in sales or contact centres is a bonus.
- Committed to delivering excellent customer service.
- A team player with clear communication skills.
Why join us? If you enjoy keeping things on track behind the scenes, have an eye for detail, and want to grow in a dynamic environment, this role could be perfect for you. You\’ll receive full training, ongoing support, and great benefits, including holiday entitlement, birthday and post-wedding leave, family support perks, and private healthcare.
Ready to make a difference? Click \’Apply now\’ to submit your CV and join our vibrant team!
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Sales Operations Executive employer: 2M Employment Solutions Limited
Contact Detail:
2M Employment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Executive
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Sales Operations Executive role. Understanding the nuances of managing inbound lead administration and reviewing customer calls will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your proactive nature by preparing examples of how you've handled challenges in previous roles. This will highlight your quick thinking and problem-solving skills, which are essential for this position.
✨Tip Number 3
Brush up on your communication skills. Since the role involves sharing call recordings for training and feedback, being able to articulate your thoughts clearly will set you apart as a strong candidate.
✨Tip Number 4
Research Citation and its mission. Understanding the company's values and how they align with your own can help you convey your enthusiasm for the role and show that you're a great fit for their team.
We think you need these skills to ace Sales Operations Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Sales Operations Executive position. Tailor your application to highlight how your skills and experiences align with what Citation is looking for.
Craft a Tailored CV: Ensure your CV is up-to-date and specifically tailored for this role. Emphasise your experience in sales or contact centres, and showcase any relevant skills such as attention to detail, customer service, and organisational abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your proactive nature, ability to handle challenges, and commitment to excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Operations Executive role.
How to prepare for a job interview at 2M Employment Solutions Limited
✨Show Your Proactive Side
During the interview, highlight instances where you've taken initiative in previous roles. This will demonstrate your proactive nature, which is crucial for a Sales Operations Executive.
✨Emphasise Attention to Detail
Be prepared to discuss how you ensure accuracy in your work. Mention specific examples of how your attention to detail has positively impacted your previous teams or projects.
✨Demonstrate Customer Service Skills
Since delivering excellent customer service is key, share experiences where you've successfully handled customer inquiries or resolved issues. This will show that you understand the importance of client satisfaction.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to managing inbound leads and handling appointment cancellations. Practising responses to these scenarios will help you feel more confident during the interview.
