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For Companies At a Glance
- Tasks: Engage with clients to strengthen relationships and secure contract renewals.
- Company: Join Citation Group, dedicated to making life easier for small businesses.
- Benefits: 25 days holiday, birthday off, healthcare plan, and community volunteering days.
- Why this job: Make a real impact by helping businesses thrive while enjoying great perks.
- Qualifications: Strong communication skills and experience in customer service or sales preferred.
- Other info: Dynamic hybrid work environment with opportunities for personal growth.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Location: Hybrid (Split between home and our Meadowhall Office)
Salary: Base Salary + Commissions, OTE ÂŁ35k+
Company Overview
Weâre Citation Group, a group of businesses on a mission to make life easier for small and mediumâsized companies. Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuffâwhether thatâs sorting compliance documents or giving you access to expert advice anytime you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
Responsibilities
- Proactively reach out to existing client base to review current service, build stronger relationships, and demonstrate clear value to prevent cancellations and secure contract renewals.
- Take a consultative approach to uncover client needs through active listening and trustâbuilding, then recommend tailored solutions that align with their goals.
- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.
- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.
- Reâengage clients who have expressed an intention to cancel, working to turn situations around and retain their business.
- Be commercially drivenâsuccess measured against revenue targets and client retention performance.
About you
Weâre looking for a confident, commercially minded individual who is consultative, tenacious, and resultsâdriven. Youâll need to think on your feet, adapt quickly to change, and show real resilience in a fastâpaced environment. Youâll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience.
Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential. Experience in customer service, client retention or sales is a real plus.
Benefits
Here is a taste of the perks we offer:
- 25 Days of Holiday + Bank Holidays
- Birthday Bliss â a day off to celebrate your birthday
- PostâWedding Bliss â extra weeks of holiday for newlyweds
- Growing Families â vouchers and special perks for expectant parents
- Healthcare Cash Plan â private healthcare coverage
- Pawternity Leave â a day off for welcoming a new furry friend
- Community Days â a day off to volunteer and give back to your community or support your favourite charities
Join us at Citation. Success comes with unbeatable perks and a culture that truly celebrates your achievements!
Retention & Renewals Advisor employer: 2M Employment Solutions Limited
Contact Detail:
2M Employment Solutions Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Retention & Renewals Advisor
â¨Tip Number 1
Get to know the company inside out! Research Citation Group and understand their mission, values, and services. This will help you tailor your conversations and show genuine interest during interviews.
â¨Tip Number 2
Practice your phone skills! Since strong communication is key for this role, grab a friend and do some mock calls. Focus on active listening and responding to their needsâthis will set you apart as a consultative advisor.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referralâalways a bonus!
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining our team and ready to dive into the world of client retention and renewals.
We think you need these skills to ace Retention & Renewals Advisor
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Retention & Renewals Advisor role. Highlight your experience in customer service and client retention, and show us how you can build strong relationships with clients.
Show Off Your Communication Skills: Since strong communication is key for this role, let your personality shine through in your written application. Use clear and engaging language to demonstrate your ability to connect with clients and convey information effectively.
Be Results-Driven: We love candidates who are commercially minded! Include specific examples of how you've met or exceeded targets in previous roles. This will show us that you're not just about keeping clients happy, but also about driving results.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. Itâs the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at 2M Employment Solutions Limited
â¨Know Your Stuff
Before the interview, make sure you understand Citation Group's mission and values. Familiarise yourself with their services and how they help small and medium-sized businesses. This will show your genuine interest and help you connect your skills to their needs.
â¨Showcase Your Consultative Skills
Since the role involves a consultative approach, prepare examples from your past experiences where you've successfully built relationships and identified client needs. Be ready to discuss how you turned around challenging situations and retained clients.
â¨Practice Active Listening
During the interview, demonstrate your active listening skills. Respond thoughtfully to questions and ask clarifying questions when needed. This will not only show your communication skills but also your ability to engage with clients effectively.
â¨Be Results-Driven
Highlight your achievements in previous roles, especially those related to client retention and sales. Discuss specific targets you met or exceeded, and how your efforts contributed to the overall success of your team or company.
