Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the resolution of customer complaints and implement effective improvements.
- Company: A top employment solutions provider with a focus on customer satisfaction.
- Benefits: Enjoy 25 days holiday, private healthcare, and a flexible hybrid working model.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Proven experience in complaints handling and strong communication skills.
- Other info: Join a supportive team and thrive in a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading employment solutions provider is seeking a Customer Complaints & Resolution Manager to oversee and resolve customer complaints effectively. The role involves managing cases with care, identifying root causes of issues, and implementing improvements.
Ideal candidates will have a proven track record in complaints handling, strong communication abilities, and a solutions-driven mindset.
Benefits include:
- 25 days holiday
- Private healthcare
- Hybrid working model with 2 days at the Wilmslow HQ and 3 days from home
Customer Complaints Resolution Lead in Manchester employer: 2M Employment Solutions Limited
Contact Detail:
2M Employment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Resolution Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a hidden job opening that’s not even advertised.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Complaints Resolution roles and practice your responses. We want you to showcase your strong communication skills and solutions-driven mindset with confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Customer Complaints Resolution Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and showcases your strong communication skills. We want to see how you've resolved issues in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Complaints Resolution Lead role. Share examples of how you've identified root causes and implemented improvements in previous roles.
Showcase Your Solutions-Driven Mindset: In both your CV and cover letter, emphasise your solutions-driven approach. We love candidates who can think outside the box and come up with innovative ways to resolve customer complaints effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at 2M Employment Solutions Limited
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer complaints resolution. Brush up on common issues in the industry and think about how you've successfully handled similar situations in the past. This will show that you're not just familiar with the role but also passionate about making a difference.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare to demonstrate your abilities. Think of examples where you effectively communicated with customers or team members to resolve issues. Practising clear and concise responses will help you shine during the interview.
✨Be Solutions-Driven
The job requires a solutions-driven mindset, so come prepared with ideas on how to improve complaint handling processes. Think about any innovative strategies you've implemented in previous roles and be ready to discuss them. This will highlight your proactive approach and problem-solving skills.
✨Understand the Company Culture
Research the company’s values and culture before your interview. Knowing how they operate and what they stand for will help you tailor your answers to align with their expectations. Plus, it shows that you’re genuinely interested in being part of their team.
