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- Tasks: Provide exceptional support to clients and deliver training on our platform.
- Company: Join Citation, a leading provider of Health & Safety and HR services in the UK.
- Benefits: 25 days holiday, birthday off, healthcare plan, and community volunteering days.
- Why this job: Be part of a fun, supportive team and make a real impact on client success.
- Qualifications: Passion for customer service and problem-solving skills are essential.
- Other info: Hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Client Support Executive – Onboarding
Location: Hybrid – 2 days in our Wilmslow office, 3 from home
Working Hours: Full-time
Citation is one of the UK\’s leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we\’re far from average — our people bring their personalities to work, not just their policies!
It\’s a great place to work because of the people we employ. Fun, professional, and supportive, we\’re looking for likeminded individuals who bring passion and positivity to what they do. If our culture sounds like the right fit for you and you\’re excited to be part of our success story, we\’d love to hear from you.
The role:
As we continue to grow and invest in service and technology, we\’re recruiting a Client Support Executive to join our Onboarding team.
- Provide exceptional telephone and online support to clients across the UK
- Welcome new clients and deliver training on our platform
- Make proactive touchpoints with clients throughout their contract
- Ensure clients gain maximum value from their Citation service
About you:
We\’re looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions. Whatever your background, if you\’re passionate about delivering outstanding customer service, we can teach you the rest. You\’ll be someone who:
- Engages confidently and professionally over the phone
- Learns new systems quickly and uses information to support clients effectively
- Puts the client first, making it your mission to understand their needs and exceed expectations
Here’s a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday + Bank: We\’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Your birthday isn\’t just another day on the calendar; it\’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
- Post-Wedding Bliss: Newlyweds, we\’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
- Growing Families: We\’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
- Healthcare cash plan: Your well-being is our priority. That\’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
- Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
- Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Ready to Apply? If you\’re passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!
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Client Support Executive - Onboarding employer: 2M Employment Solutions Limited
Contact Detail:
2M Employment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Executive - Onboarding
✨Tip Number 1
Get to know the company culture! Before your interview, check out Citation's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their fun and supportive team.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with clients over the phone, try role-playing common client scenarios with a friend. This will boost your confidence and help you nail that professional yet friendly tone they’re looking for.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share these during your interview to demonstrate how you can take ownership of queries and exceed client expectations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and keeps you fresh in their minds!
We think you need these skills to ace Client Support Executive - Onboarding
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share a bit about what makes you tick and how you can bring that passion to our team.
Tailor Your Application: Make sure to customise your application for the Client Support Executive role. Highlight your experience with customer service and problem-solving, and connect it back to what we do at Citation. We love seeing how you fit into our culture!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at 2M Employment Solutions Limited
✨Know the Company Culture
Before your interview, take some time to understand Citation's culture. They value personality and positivity, so think about how you can showcase your own character during the conversation. Be ready to share examples of how you've brought enthusiasm to your previous roles.
✨Demonstrate Problem-Solving Skills
As a Client Support Executive, you'll need to be a natural problem solver. Prepare specific examples of challenges you've faced in customer service and how you resolved them. This will show that you can take ownership of queries and provide effective solutions.
✨Engage Confidently
Practice your phone etiquette and ensure you can engage confidently and professionally. You might want to do mock calls with friends or family to get comfortable. Remember, the role involves a lot of client interaction, so showing confidence is key!
✨Highlight Your Learning Ability
Citation is looking for someone who learns new systems quickly. Be prepared to discuss how you've adapted to new technologies or processes in the past. Share any experiences where you had to learn something on the job and how you managed to do it effectively.
