Senior Account Manager, Europe

Mistplay is the #1 loyalty app for mobile gamers. Our community of millions of engaged mobile gamers come to Mistplay to discover new games to play and earn rewards. Gamers are rewarded for their time and money spent within the games and can redeem those rewards for gift cards. Mistplay is on a mission to be the best way to play mobile games for everyone everywhere! Download Mistplay on the Google Play Store here and follow us on Instagram , Twitter and Facebook .

The Senior Account Manager (Europe) is an essential role responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and increasing client LTV for Mistplay, with a focus on partners in the Europe region. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. They will liaise with internal teams to develop plans for optimal outcomes.

What you’ll do at Mistplay

1. Act as the main point of contact and manage the relationship with assigned clients
2. Increase client value by promoting expansion and upsell opportunities
3. Own communication, escalate client feedback, advocate for clients internally
4. Drive retention and prevent client churn
5. Identify opportunities and manage pipeline of upsells to drive client LTV
6. Work closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunities
7. Stay current on industry trends and client-specific news (acquisitions, new game launches, etc.)
8. Provide clients with feedback and insights to improve relationships
9. Manage opportunities and communications via CRM
10. Report to the Global Head of Sales & Account Management on pipelines, trends, opportunities, and risks

What you’ll bring to Mistplay

• 4+ years in Customer Success or Account Management
• Experience with and understanding of performance marketing
• A proven track record of managing profitable client relationships
• Outgoing with strong relationship-building skills
• Excellent interpersonal and collaboration skills
• Experience with market research and prospecting tools
• Excellent communication and presentation skills
• Strong organization and time management skills
• Enthusiastic and passionate
• Proven success in meeting or exceeding sales, retention, and upsell quotas
• Self-sufficient high performer who contributes to team success
• Experience in mobile gaming or adtech is a plus

Why Mistplay?

We strive to create an inviting and fun work environment! Our perks include virtual and in-person team lunches, game nights, company events, and more. Our culture emphasizes growth, data-driven learning, innovation, and idea-sharing. We encourage pushing boundaries and turning visions into reality.

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