Bookings Coordinator in Southampton

Our client is seeking an organised and customer-focused Bookings Coordinator to join their growing team. As the first point of contact for new enquiries, you will play a key role in managing incoming enquiries, coordinating appointments, nurturing leads and delivering an exceptional customer experience throughout the customer journey. Company Benefits: * Competitive salary package. * Supportive and collaborative working environment. * Ongoing training and development opportunities. * Opportunity to work within a growing and professional organisation. * Long-term career progression opportunities. Key Responsibilities: * Acting as the first point of contact for new enquiries via telephone, email and online channels. * Qualifying enquiries, gathering relevant information and directing individuals to the appropriate services. * Managing appointment bookings, schedules and confirmations, ensuring all information is recorded accurately. * Following up enquiries, nurturing leads and maintaining regular communication to maximise appointment conversions. * Discussing services and associated costs in a professional and confident manner. * Maintaining accurate records of enquiries, appointments and interactions using internal systems. * Delivering outstanding customer service by responding to questions and resolving issues promptly. * Producing regular reports and providing updates to the management team. * Supporting administrative activities, record keeping and event coordination when required. * Working closely with internal teams to ensure a seamless customer experience. Experience and Skills Requirements * Previous experience within a customer service, administration, coordination, bookings or client-facing role. * Excellent communication skills, both written and verbal, with a professional telephone manner. * Strong organisational skills with the ability to manage multiple priorities in a busy environment. * Excellent attention to detail and record-keeping abilities. * Strong IT skills, including Microsoft Office applications and the ability to learn new systems quickly. * Ability to work independently whilst also contributing positively within a team environment. * Proactive, positive and solution-focused approach. * Strong interpersonal skills with the ability to build rapport and trust. * Experience working in a professional service-led environment would be advantageous but is not essential. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted