Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong customer relationships and drive commercial growth with a dedicated portfolio.
- Company: Dynamic company focused on exceptional customer service and teamwork.
- Benefits: Full-time role with a mix of office and remote work, plus career development opportunities.
- Why this job: Make a real impact by helping customers achieve their goals and introducing innovative solutions.
- Qualifications: 1 year in sales or customer-facing roles, excellent communication skills, and attention to detail.
- Other info: Fast-paced environment with clear performance expectations and growth potential.
The predicted salary is between 28800 - 48000 £ per year.
This role is ideal for someone who enjoys building strong customer relationships and driving commercial growth. As the main point of contact for a portfolio of established accounts, you’ll ensure customers receive exceptional support, timely responses, and solutions that truly add value. The position offers an equal mix of reactive and proactive work. You’ll handle incoming enquiries, provide product guidance, prepare accurate quotations, and ensure the day-to-day service runs smoothly. Alongside this, you’ll work strategically to maximise each account’s potential—identifying opportunities, introducing new products, and aligning activity with customer needs and goals. Working closely with field-based colleagues, you will deliver a joined-up service spanning remote support, on-site visits, and regular business reviews. Success in this role relies on speed, accuracy, and a strong commitment to delivering a first-class customer experience.
Key Responsibilities
- Customer Relationship Management
- Maintain regular monthly contact with all customers via phone, email, or virtual meetings.
- Serve as the dedicated account manager for all stakeholders within your portfolio.
- Ensure customers meet agreed monthly and annual spend targets.
- Monitor underperforming accounts and take timely action to improve performance.
- Understand each customer’s full potential and work to increase product adoption.
- Introduce new products and tailored solutions aligned with customer objectives.
- Partner with field-based colleagues to support joint growth initiatives.
- Sales Activity
- Respond promptly and professionally to all inbound enquiries.
- Prepare accurate quotations for standard and bespoke requests within agreed timelines.
- Provide clear, confident product advice, including branding and tailored options.
- Collaborate with Customer Support teams to ensure branding requirements are handled precisely.
- Follow up quotations promptly to maximise conversion.
- Make outbound calls to build rapport, accelerate resolutions, and generate new opportunities.
- When reactive tasks are complete, proactively re-engage with current, dormant, and lapsed customers.
- Systems & Collaboration
- Use the CRM system to record enquiries, notes, quotes, and follow-up activity accurately.
- Work with internal teams to ensure a seamless customer journey.
- Maintain strong product knowledge and stay updated with new offerings.
- Consult category specialists regarding product suitability and safety requirements.
- Share customer insights to support ongoing improvements.
Experience & Skills
- At least 1 year’s experience in internal sales, sales support, or a customer-facing commercial role.
- Excellent written and verbal communication skills with the ability to influence and guide customers.
- Strong accuracy and attention to detail.
- Confident using Microsoft Excel, PowerPoint, and CRM/quotation systems.
- Able to manage multiple tasks and enquiries in a fast-paced environment.
- Commercially minded with strong customer focus.
Personal Attributes
- Professional, approachable, and customer orientated.
- Highly responsive, proactive, and solutions focused.
- Strong team player who enjoys collaborating with others.
- Adaptable and comfortable in a dynamic, evolving environment.
Performance Expectations
- Acknowledge all inbound enquiries within 1 hour.
- Provide standard quotations within 4 hours.
- Provide bespoke quotations within 24 hours.
- Follow up all quotations within 24 hours and every 48 hours until resolved.
- Log all customer interactions and activities accurately in CRM.
- Minimum 30 outbound calls per day.
- Minimum 10 meaningful sales conversations per day.
- Minimum 2 virtual customer meetings per day.
Locations
Internal Account Manager in Hampshire, Liphook employer: 2i Recruit Ltd
Contact Detail:
2i Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager in Hampshire, Liphook
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging summary of your experience and how it aligns with the role of Internal Account Manager. This will help you stand out during interviews and make a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Account Manager in Hampshire, Liphook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer relationship management experience and any relevant sales support roles to show us you’re the right fit for the Internal Account Manager position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about building strong customer relationships. Share specific examples of how you've driven commercial growth in previous roles, and don’t forget to mention your proactive approach to customer service!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, make sure your application is clear and professional. Use concise language and check for any typos or errors—this shows us your attention to detail and commitment to quality.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it reaches the right team. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at 2i Recruit Ltd
✨Know Your Accounts
Before the interview, take some time to research the company’s existing accounts and their industries. Understanding their needs and challenges will help you demonstrate how you can add value as an Internal Account Manager.
✨Showcase Your Communication Skills
Since this role relies heavily on communication, be prepared to discuss examples of how you've effectively managed customer relationships in the past. Highlight your ability to influence and guide customers through clear and confident product advice.
✨Demonstrate Proactivity
Be ready to share instances where you took the initiative to improve account performance or introduce new products. This shows that you’re not just reactive but also proactive in driving commercial growth.
✨Familiarise Yourself with CRM Systems
As the role involves using a CRM system for tracking enquiries and interactions, brush up on your knowledge of these systems. If you have experience with specific tools, mention them during the interview to showcase your technical skills.
