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For Companies At a Glance
- Tasks: Be the friendly face of our team, delivering exceptional customer service and managing bookings.
- Company: Join an award-winning team known for its high performance and professionalism.
- Benefits: Earn £13 per hour, enjoy weekly commission, and receive staff discounts.
- Why this job: Shape memorable experiences for customers while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, excellent communication skills, and a polished appearance.
- Other info: Full training provided with opportunities for growth in a dynamic setting.
The predicted salary is between 13 - 16 £ per hour.
Our client is looking for a polished and personable Receptionist to join a high-performing, award-winning team. As the first point of contact, you’ll be key to shaping a welcoming and professional experience for every customer. This role goes beyond traditional reception duties. You’ll be involved throughout the customer journey — from initial enquiries and scheduling through to confidently recommending services and products that suit individual needs.
Key Responsibilities:
- Deliver exceptional customer service both in person and over the phone
- Manage bookings and maintain accurate customer records using an internal system
- Create a warm, professional welcome and ensure customers feel valued at all times
- Build strong knowledge of services and products to make confident recommendations
- Support wider team targets through excellent service and upselling where appropriate
- Handle day-to-day administrative tasks, including emails, enquiries, and maintaining front-of-house areas
- Process payments and manage till procedures accurately
- Maintain confidentiality and follow all company policies and procedures
- Complete end-of-day duties, including cashing up, reconciling payments, securing the premises, and preparing the reception area for the next day
About You:
Essential:
- Previous experience in a customer-facing role within hospitality, luxury retail, or a premium service environment
- Excellent communication skills with a confident, professional telephone manner
- Well-presented with a polished, professional approach
- Strong organisational skills and attention to detail
- Comfortable using computer systems and quick to learn new platforms
- Reliable, punctual, and a strong team player
- Own transport required due to location
Desirable:
- Experience using booking or CRM systems
- Background in sales or customer recommendations
What We Offer:
- Competitive hourly rate of £13
- Weekly Commission (subject to team targets)
- Average working hours of 33.06 per week
- One Saturday worked every 8 weeks
- Staff discounts
- Full training provided
- Supportive, professional working environment
Locations
Receptionist in Farnham, Surrey employer: 2i Recruit Ltd
Contact Detail:
2i Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Farnham, Surrey
✨Tip Number 1
First impressions matter, so make sure you nail that initial contact! When you walk into an interview, greet everyone with a warm smile and a confident handshake. Remember, you're not just showcasing your skills; you're also showing how personable and professional you can be.
✨Tip Number 2
Do your homework on the company before the interview. Familiarise yourself with their services and products so you can confidently discuss how you can contribute to their customer journey. This will help you stand out as someone who’s genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact, it’s crucial to articulate your thoughts clearly and professionally. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Farnham, Surrey
Some tips for your application 🫡
Show Off Your Personality: As a Receptionist, you’ll be the first face our customers see, so let your personality shine through in your application! Use a friendly tone and don’t be afraid to show your enthusiasm for the role.
Tailor Your Experience: Make sure to highlight any previous customer-facing roles you've had, especially in hospitality or retail. We want to see how your experience aligns with the key responsibilities listed in the job description.
Be Detail-Oriented: Attention to detail is crucial for this role. When filling out your application, double-check for any typos or errors. A polished application reflects the professional approach we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at 2i Recruit Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you delivered exceptional service, especially in a hospitality or retail setting. Be ready to share these stories to demonstrate your ability to create a warm and professional welcome.
✨Familiarise Yourself with the Company
Do some research on the company and its services. Understanding their offerings will help you confidently recommend products during the interview. It shows that you're genuinely interested and prepared, which can set you apart from other candidates.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on maintaining a professional tone and manner, especially over the phone.
✨Prepare for Administrative Questions
Expect questions about managing bookings and using computer systems. Brush up on any relevant software you've used in the past, and be ready to discuss how you handle administrative tasks efficiently. This will show that you're organised and detail-oriented, which are crucial traits for a receptionist.
