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- Tasks: Deliver exceptional customer service and coordinate orders seamlessly.
- Company: A design-led business focused on growth and innovation.
- Benefits: Supportive team environment where your ideas matter.
- Other info: Opportunity for personal growth in a dynamic workplace.
- Why this job: Join a fast-paced team and make a real impact on customer experiences.
- Qualifications: Strong communication, organisational skills, and CRM experience.
The predicted salary is between 30000 - 40000 £ per year.
A growing and design-led business is looking for a highly organised Customer Experience Co-ordinator to join its operations team. This is a fantastic opportunity for someone who enjoys delivering exceptional service while keeping multiple moving parts running smoothly behind the scenes. You’ll play a key role in ensuring every customer interaction is handled with care, professionalism and efficiency. From managing orders and responding to enquiries through to coordinating with internal teams, you’ll help create a seamless journey from initial contact through to delivery. This role would suit someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in providing a first-class customer experience.
Why Apply? This role offers the chance to be part of a supportive team within a growing organisation where your ideas and initiative will be valued.
Key Responsibilities
- Customer Support & Communication
- Respond to customer enquiries via phone, email and online channels in a prompt and professional manner.
- Take ownership of customer queries or concerns, investigating thoroughly and resolving efficiently.
- Provide clear updates and maintain communication with customers until issues are fully resolved.
- Order & Delivery Coordination
- Process customer orders, amendments, returns and exchanges with a high level of accuracy.
- Monitor order progress and provide proactive updates throughout the fulfilment process.
- Liaise with delivery and logistics teams to ensure customers receive timely updates and smooth delivery experiences.
- Internal Collaboration
- Maintain accurate customer records and notes within the CRM system.
- Work closely with internal departments to ensure orders are processed and fulfilled efficiently.
- Help coordinate communication across teams to keep operations running smoothly.
- Suggest and support improvements that enhance the overall customer journey.
Experience and Skills Requirements
- Excellent communication skills, both written and verbal.
- Strong organisational skills with great attention to detail.
- Confident using CRM systems, Microsoft packages and internal systems.
- A proactive problem-solver who takes ownership of tasks.
- Someone who thrives in a structured, process-driven environment.
- Able to manage multiple priorities while maintaining a high standard of service.
- A positive team player with a friendly and professional approach.
- A driving licence and access to a vehicle would be beneficial due to office location.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Customer Experience Co-ordinator in England employer: 2i Recruit Ltd
Contact Detail:
2i Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Co-ordinator in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer experience. Think about how you would handle specific situations and be ready to share your problem-solving skills with real examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Customer Experience Co-ordinator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Co-ordinator role. Highlight your communication skills and any relevant experience in customer support to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer service and how your proactive problem-solving skills can benefit our team.
Showcase Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks or projects. We want to see how you keep everything running smoothly, just like you would in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 2i Recruit Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent projects. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Organisational Skills
As a Customer Experience Co-ordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as professional and approachable.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.