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- Tasks: Deliver exceptional customer service and manage relationships with homeowners and clients.
- Company: Join a forward-thinking property business focused on customer experience.
- Benefits: Enjoy a car allowance, bonuses, private medical insurance, and flexible working.
- Other info: Dynamic role with opportunities for personal growth and team support.
- Why this job: Make a real difference in customer satisfaction and build lasting relationships.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering outstanding customer service and building long-lasting relationships? We’re looking for a proactive and personable Customer Relations Manager to join a growing and forward-thinking property business where customer experience is at the heart of everything we do.
As Customer Relations Manager, you’ll act as the primary contact for homeowners and key clients across multiple developments, managing the customer journey from pre-completion through to aftercare and warranty support. You’ll work closely with internal teams, contractors and external partners to ensure any issues are handled efficiently and professionally, always maintaining the highest standards of customer care.
Company Benefits:
- Car allowance
- Bonus opportunities
- Private medical insurance
- Life assurance
- Pension scheme
- Health screening
- Holiday allowance increasing with service
- Flexible working approach
- Paid volunteering days
- Employee wellbeing initiatives and additional benefits
Key Responsibilities:
- Manage quality inspections and support smooth customer handovers
- Conduct home demonstrations and explain key property information clearly and confidently
- Coordinate aftercare support and defect management throughout warranty periods
- Work closely with site teams, contractors and suppliers to ensure timely issue resolution
- Build strong relationships with homeowners, clients and internal stakeholders
- Handle sensitive or escalated customer issues with professionalism and empathy
- Monitor service standards and identify opportunities for continuous improvement
- Ensure compliance with relevant industry regulations and warranty requirements
- Track customer feedback and analyse trends to improve overall service delivery
- Support cost control and efficient management of aftercare activity
- Maintain accurate records and customer communications within internal systems
- Promote high standards of health & safety when coordinating works in occupied homes
- Support and mentor team members where required
Experience and Skills Requirements:
- Experience within customer care, customer relations or property aftercare
- Strong communication and relationship-building skills
- A calm and professional approach when handling challenging situations
- Excellent organisation and time management abilities
- The ability to manage multiple priorities across different sites
- Strong attention to detail and problem-solving skills
- Commercial awareness and a customer-first mindset
- Confidence working independently and collaboratively
- Good IT skills, including Microsoft Office
- Experience using CRM systems would be beneficial
- Knowledge of NHBC standards or property warranty processes is advantageous
- A full UK driving licence
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Customer Relations Manager in Billingshurst employer: 2i Recruit Ltd
Contact Detail:
2i Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Billingshurst
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry and let them know you're on the hunt for a Customer Relations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer care and relationship management. We recommend using the STAR method to structure your answers, showcasing your experience and how you've handled challenging situations with professionalism and empathy.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've built strong relationships with clients and resolved issues efficiently. This will demonstrate that you truly understand the importance of customer experience in the property business.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Customer Relations Manager in Billingshurst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Relations Manager role. Highlight your customer care experience and any relevant property aftercare knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you’ve built strong relationships in the past. Keep it personable and engaging – we want to get to know you!
Showcase Your Communication Skills: Since this role involves a lot of interaction with homeowners and clients, make sure your application demonstrates your strong communication abilities. Use clear and concise language, and don’t shy away from sharing examples of how you’ve handled challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to see what you bring to the table!
How to prepare for a job interview at 2i Recruit Ltd
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey from pre-completion to aftercare. Be ready to discuss how you would manage each stage and ensure a seamless experience for homeowners. This shows your understanding of the role and your commitment to outstanding customer service.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients or handled challenging situations in the past. Highlight your ability to explain complex information clearly and confidently, as this is crucial for a Customer Relations Manager.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved service delivery. Be ready to share these stories during the interview, showcasing your calm and professional approach when faced with challenges.
✨Research the Company Culture
Understand the company's values and how they prioritise customer experience. Tailor your responses to reflect their ethos and demonstrate how you can contribute to their mission of building long-lasting relationships with clients.