Our client is a well-established business seeking an experienced Service Manager to lead the day-to-day operations of a busy operation. This is a hands-on management role responsible for overseeing a team of field-based technicians, ensuring excellent customer service, driving operational efficiency and supporting commercial performance.
The successful candidate will be a strong people manager with experience within maintenance environment. This role would suit an individual who enjoys leading teams, improving processes, building customer relationships and delivering high service standards within a fast-paced setting.
Company Benefits:
- Company pension scheme.
- Ongoing training and development opportunities.
- Supportive and collaborative working environment.
- Opportunity to lead and develop an established team.
- Long-term career progression opportunities.
Key Responsibilities:
- Leading, motivating and developing a team of field-based engineers and technicians.
- Coordinating workloads, schedules, service visits and operational activities.
- Managing day-to-day service operations to ensure efficiency and performance targets are achieved.
- Monitoring and improving team productivity, utilisation and service levels.
- Acting as a key point of contact for customer queries, escalations and service issues.
- Building and maintaining strong relationships with customers and key stakeholders.
- Managing stock levels, equipment, vehicles and operational resources.
- Monitoring commercial performance, including revenue, margins and operational KPIs.
- Supporting business growth through account development, customer retention and service excellence.
- Ensuring accurate job management, invoicing and administrative processes.
- Identifying and implementing operational improvements to increase efficiency and service delivery.
- Maintaining high standards of health, safety and compliance throughout the operation.
Experience and Skills Requirements
- Previous experience managing or supervising a service, engineering, maintenance or operational team.
- Experience working within a technical or field-service environment.
- Strong leadership and people management skills.
- Excellent customer service and stakeholder management abilities.
- Commercial awareness with experience managing KPIs and operational performance.
- Strong organisational and time-management skills.
- Ability to prioritise workloads and make effective decisions in a fast-paced environment.
- Good IT, administration and reporting skills.
- Understanding of health and safety requirements within an operational environment.
- Full UK Driving Licence is essential.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Service Manager in London employer: 2i Recruit Ltd Careers
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