Our client is seeking an organised and proactive Customer Service Administrator to manage a portfolio of client accounts and act as the main point of contact for account-related matters. This varied role combines account management, invoice processing, payment administration, and sales support within a fast-paced environment.
Benefits include:
- Competitive salary
- Bonus scheme of up to 12% of annual salary
- 10% employer pension contribution
- 25 days holiday plus bank holidays
- Hybrid working (up to 3 days from home after probation)
- Life assurance (5x annual salary)
- On-site parking
- Ongoing training and career development
- Supportive team environment and regular social events
Key Responsibilities:
- Manage a portfolio of client accounts and maintain strong client relationships.
- Act as the lead contact for all account-related queries.
- Support new client onboarding and account setup.
- Process invoices, credit notes, payments, and account statements.
- Assist with overdue account management and payment reminders.
- Monitor account activity, identify risks, and maintain accurate records.
- Review client documentation and ensure compliance with internal procedures.
- Support credit limit administration and reporting requirements.
- Work closely with the Sales team to identify and refer business opportunities.
- Provide administrative support to the wider Operations team.
Skills & Experience:
- Previous administration, account management, customer service, or sales support experience.
- Strong organisational skills and attention to detail.
- Excellent communication and relationship-building abilities.
- Experience with invoicing, payments, CRM, or finance systems is advantageous.
- Ability to manage multiple priorities and work accurately under pressure.
- Commercial awareness and a proactive approach to problem solving.
- Experience reviewing financial information or credit reports is beneficial, although full training will be provided.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Customer Service Administrator in Guildford employer: 2i Recruit Ltd Careers
Join a dynamic and supportive firm that prioritises employee development and fosters a collaborative work culture. As a Paralegal in our Family Law and Private Client Services team, you will benefit from hands-on experience alongside seasoned solicitors, while enjoying a friendly atmosphere that values your contributions. With a commitment to exceptional client service and opportunities for career advancement, this role offers a meaningful path in the legal profession.
