At a Glance
- Tasks: Lead and motivate a dynamic sales team to achieve targets and enhance customer service.
- Company: Join a recognised distribution business with a focus on technical excellence.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and extra holiday days for your birthday and Christmas.
- Other info: Great opportunities for professional development and direct exposure to senior leadership.
- Why this job: Make a real impact by driving performance and leading change in a fast-paced environment.
- Qualifications: Proven sales leadership experience in a B2B or technical setting is essential.
The predicted salary is between 36000 - 44000 £ per year.
Our client is seeking a dynamic, commercially driven Telesales Manager to lead, motivate and develop their internal sales and customer service function.
This is an exciting opportunity for an experienced sales leader who thrives on targets, performance and change.
You will be responsible for managing and motivating a team of Sales Representatives and Sales Order Administrators, driving commercial performance while ensuring customers receive an outstanding level of service.
The successful candidate will be a hands-on people manager, comfortable setting clear expectations, managing KPIs and creating a high-performance culture.
You will also play a key role in change management, process improvement and developing the team for future growth.
Company Benefits
- £12,000 OTE annual bonus paid quarterly.
- Annual holiday of 20 working days per annum plus statutory holidays.
- 1 extra day for your birthday and 3 extra days at Christmas, given at the company’s discretion.
- Ongoing professional development and career progression opportunities.
- Direct exposure to senior leadership and strategic decision-making.
- Chance to work within a technically focused and internationally recognised distribution business.
Key Responsibilities
- Leadership, Coaching & Performance
- Lead, motivate and develop a team of Inside Sales Representatives and Sales Order Administrators.
- Set clear individual and team targets, objectives and KPIs.
- Drive a strong target-focused, commercially aware sales culture.
- Monitor performance closely and provide regular coaching, feedback and support.
- Recognise and develop high performers, supporting career progression and succession planning.
- Commercial Performance
- Drive telephone-based sales activity, customer engagement and lead conversion.
- Monitor and improve key sales metrics including call activity, response times, quote conversion, sales performance and customer retention.
- Change Management & Continuous Improvement
- Challenge existing processes and identify opportunities to improve efficiency, productivity and customer experience.
- Introduce consistent standards and best practice across teams and locations.
- Communicate change clearly and positively, ensuring team members understand the reasons behind changes and their role in delivering them.
- Sales Operations & Order Management
- Oversee the sales order process from quotation through to fulfilment and delivery.
- Ensure quotations and orders are processed accurately, efficiently and within agreed service levels.
- Manage workloads, priorities, order backlogs, scheduled orders and call-off processes.
- Handle escalated customer enquiries, pricing discussions and delivery issues.
- Customer Service & Relationship Management
- Set and maintain high standards of customer service across the team.
- Support key customers with product information, pricing, quotations and order updates.
- Build strong, long-term customer relationships and identify opportunities to improve retention.
- Reporting & Business Improvement
- Produce regular reports covering sales performance, KPIs, customer service and operational activity.
- Analyse team performance and use data to drive accountability and improvement.
- Represent the Inside Sales function at management and cross-functional meetings.
- Work with senior leadership to identify and implement improvements to the customer journey and sales process.
- Support wider business projects and initiatives as required.
Experience and Skills Requirements
- Proven experience in this area within a B2B and/or technical or engineering-led environment.
- Strong understanding of sales administration and order management processes, from quotation through to fulfilment.
- Excellent communication and leadership skills, with the confidence and judgement to make informed decisions.
- Highly organised and analytically minded, able to manage multiple priorities calmly and efficiently in a fast-paced environment.
- Good technical understanding of sales engineering principles, including product specifications and technical documentation.
- Proactive and quality-driven, with a clear commitment to customer service excellence.
- Hands-on experience - ERP systems ideally Microsoft Dynamics Business Central.
- Strong IT literacy, including proficiency in Microsoft Office (Excel, Outlook, Word) and experience working with CRM and/or ERP systems to support technical sales activity.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Telesales Manager in Godalming employer: 2i Recruit Ltd Careers
Join a dynamic and supportive firm that prioritises employee development and fosters a collaborative work culture. As a Paralegal in our Family Law and Private Client Services team, you will benefit from hands-on experience alongside seasoned solicitors, while enjoying a friendly atmosphere that values your contributions. With a commitment to exceptional client service and opportunities for career advancement, this role offers a meaningful path in the legal profession.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Manager in Godalming
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales Manager at 2i Recruit Ltd Careers, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including 2i Recruit Ltd Careers. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales Manager in Godalming
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for 2i Recruit Ltd Careers:When writing your cover letter, make sure to tailor your message specifically for 2i Recruit Ltd Careers. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at 2i Recruit Ltd Careers
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show 2i Recruit Ltd Careers that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show 2i Recruit Ltd Careers that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with 2i Recruit Ltd Careers’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
