Our client is a fast-growing business with a strong retail presence. They are seeking a Customer Service Advisor to join their team and play a key role in delivering an outstanding customer experience. This is a varied position combining customer service, order management and stakeholder communication, making it ideal for someone who enjoys problem-solving and working in a fast-paced environment.
Company Benefits:
- Supportive and collaborative team environment.
- Ongoing training and development opportunities.
- Hybrid working opportunities where applicable.
- Opportunity to join a growing and ambitious business.
- Long-term career progression opportunities.
Key Responsibilities:
- Providing exceptional customer service via telephone, email, social media and online channels.
- Managing customer enquiries relating to products, orders, deliveries, returns and general support.
- Processing and monitoring orders, ensuring any delivery issues are identified and resolved promptly.
- Managing returns, refunds and customer complaints in a professional and efficient manner.
- Monitoring and responding to customer reviews and feedback, escalating issues where required.
- Processing customer orders and maintaining accurate records within internal systems.
- Liaising closely with warehouse, logistics and operational teams to ensure smooth order fulfilment.
- Supporting retailer, distributor and partner communications, responding to enquiries and providing guidance where required.
- Contributing to business initiatives, projects and continuous improvement activities.
Experience and Skills Requirements
- Previous experience in a customer service, customer support or order processing role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills and the ability to prioritise workloads effectively.
- Exceptional attention to detail and accuracy.
- Ability to handle customer complaints professionally and confidently.
- Comfortable using CRM, order management and customer service systems.
- Positive, proactive and solution-focused approach.
- Ability to work independently whilst contributing effectively as part of a team.
- Genuine passion for delivering an outstanding customer experience.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Customer Service Advisor in Camberley employer: 2i Recruit Ltd Careers
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