At a Glance
- Tasks: Support customer care teams and coordinate contractors to deliver excellent service.
- Company: Join a growing team focused on customer satisfaction and relationship building.
- Benefits: Competitive salary, annual bonus, flexible working, and 26 days holiday.
- Other info: Enjoy ongoing training, career progression, and fun company social events.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Our client is looking for a proactive and customer-focused Customer Care Coordinator to join their growing team.
This is a fantastic opportunity for someone with strong administration and customer service skills who enjoys building relationships, coordinating contractors, and delivering an excellent customer experience.
You'll support partnership housing providers, residents, and internal teams while helping to ensure works are completed efficiently and enquiries are resolved promptly.
Company Benefits
- Competitive salary
- Annual bonus scheme
- Salary sacrifice car scheme
- 26 days holiday plus bank holidays, increasing with service
- Private medical insurance and health screening
- Life assurance and pension scheme
- Flexible and hybrid working opportunities
- Ongoing training and career progression
- Company social events and additional benefits
Key Responsibilities
- Provide administrative support to the Customer Care and Partnerships teams
- Act as a key contact for customer and client enquiries
- Chase contractors for appointments and updates on completed works
- Coordinate subcontractors and suppliers to resolve defects efficiently
- Raise work instructions, quotations, and material orders
- Maintain accurate records, reports, and documentation
- Support inspections, complaints handling, and insurance claims administration
- Provide cover for incoming customer care calls
- Liaise with internal teams to ensure excellent service delivery
Experience & Skills Required
- Previous customer service, customer care, coordinator, or administration experience
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to manage multiple priorities in a busy environment
- Proficient in Microsoft Office applications
- Knowledge of COINS software would be advantageous
- Professional, adaptable, and customer-focused approach
- Ability to work independently and as part of a team
If you have not been contacted within 5 working days, unfortunately your application has not been shortlisted on this occasion.
Customer Care Coordinator in Billingshurst employer: 2i Recruit Ltd Careers
Join a dynamic and supportive firm that prioritises employee development and fosters a collaborative work culture. As a Paralegal in our Family Law and Private Client Services team, you will benefit from hands-on experience alongside seasoned solicitors, while enjoying a friendly atmosphere that values your contributions. With a commitment to exceptional client service and opportunities for career advancement, this role offers a meaningful path in the legal profession.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Billingshurst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 2i Recruit Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 2i Recruit Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Billingshurst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 2i Recruit Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at 2i Recruit Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 2i Recruit Ltd Careers!
How to prepare for a job interview at 2i Recruit Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
