Our client is seeking an organised and customer-focused Bookings Coordinator to join their growing team. As the first point of contact for new enquiries, you will play a key role in managing incoming enquiries, coordinating appointments, nurturing leads and delivering an exceptional customer experience throughout the customer journey.
Company Benefits:
Competitive salary package.
Supportive and collaborative working environment.
Ongoing training and development opportunities.
Opportunity to work within a growing and professional organisation.
Long-term career progression opportunities.
Key Responsibilities:
Acting as the first point of contact for new enquiries via telephone, email and online channels.
Qualifying enquiries, gathering relevant information and directing individuals to the appropriate services.
Managing appointment bookings, schedules and confirmations, ensuring all information is recorded accurately.
Following up enquiries, nurturing leads and maintaining regular communication to maximise appointment conversions.
Discussing services and associated costs in a professional and confident manner.
Maintaining accurate records of enquiries, appointments and interactions using internal systems.
Delivering outstanding customer service by responding to questions and resolving issues promptly.
Producing regular reports and providing updates to the management team.
Supporting administrative activities, record keeping and event coordination when required.
Working closely with internal teams to ensure a seamless customer experience.
Experience and Skills Requirements
Previous experience within a customer service, administration, coordination, bookings or client-facing role.
Excellent communication skills, both written and verbal, with a professional telephone manner.
Strong organisational skills with the ability to manage multiple priorities in a busy environment.
Excellent attention to detail and record-keeping abilities.
Strong IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
Ability to work independently whilst also contributing positively within a team e...
Bookings Coordinator in Basingstoke employer: 2i Recruit Ltd Careers
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