The following content displays a map of the jobs location - Kent and Canterbury Hospital, Ethelbert Road, Canterbury
Job Reference 2gethersupportsolutions/TP/654/798
Number of Positions:
1
Contract Type:
Permanent
Working pattern:
Hours to be worked on a rota basis covering 24/7 period
£28,227 per annum
Weekly Hours:
37.5
Location:
Kent and Canterbury Hospital, Ethelbert Road, Canterbury
Closing Date:
17/09/2026
Job Category:
Service Desk
Site:
Kent and Canterbury Hospital
Business Unit:
Facilities
Job Introduction
2gether Support Solutions is a Facilities and Estates services company providing support to healthcare professionals caring for over 2000 patients daily across multiple East Kent hospital sites. 2gether provides vital services including maintenance, cleaning, catering, procurement, logistics and much more.
Helpdesk and Switchboard Operators are outgoing, customer focussed people that provide a critical service to all callers to 2Gether and the Trust (EKHUFT). They are part of a central point of contact that provides an efficient, tailored and courteous first line support service to patients, members of the public and staff.
Previous call handling experience and good IT skills would be an advantage.
This is a full time role, 37.5 hours per week. Due to service requirements operating a 24/7 rota, some degree of flexibility is required.
The role
- Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers
- Strong affinity with IT systems and ability to manage systems to ensure timely delivery of service requirements
- Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc
- Proactively monitor systems that manage work flow to different teams within 2gether and match with the right team or operative when required.
Why work with us?
- Generous annual leave allowance plus the opportunity to buy or sell leave
- Company Pension
- Blink- Staff communications app
- Discounted food in canteen
- Access to the blue light card
We offer discounts and savings that make a difference to you including:
- Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
- Subsidised bus pass
- Health and beauty, gifts, toys, fashion and entertainment
- Training and development opportunities including BICS and functional skills training
Social values are at the core of 2gether Support Solutions. We welcome applications from all backgrounds to encourage a diverse and inclusive workforce.
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Service Desk Operator in Canterbury employer: 2gether Support Solutions
2gether Support Solutions is an exceptional employer, offering a supportive and inclusive work environment at William Harvey Hospital in Ashford. With generous annual leave, onsite childcare, and extensive training opportunities, we prioritise employee well-being and professional growth. Our commitment to social values ensures that every team member feels valued and empowered to make a meaningful impact in the healthcare sector.
