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Customer Administrator Apply now
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2Fawcett Recruitment
Customer Administrator

Customer Administrator

Full-Time 24000 - 36000 £ / year (est.)
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At a Glance

  • Tasks: Handle customer inquiries, prepare quotes, and manage orders using SAP.
  • Company: Join Fawcett Recruitment, a dynamic team in Sutton-In-Ashfield.
  • Benefits: Enjoy a full-time role with opportunities for growth and development.
  • Why this job: Be part of a supportive culture where your communication skills shine.
  • Qualifications: A-Level or equivalent preferred; 1 year of customer service experience is a plus.
  • Other info: Driving Licence preferred; flexibility and time management are key.

The predicted salary is between 24000 - 36000 £ per year.

  • Receiving, logging and processing customer enquiries

  • Preparing customer quotations in a timely and professional manner

  • Entering customer orders on to SAP system

  • Liaise with internal departments as appropriate, to check the order progress

  • Pro-actively communicating with customers and sales teams on their order status’

  • Recognising issues that need to be raised to senior management and report this in a timely manner to their line manager

  • Proficient in using ICT equipment and software including CRM systems, Microsoft Office programmes including Word and Excel

  • Ability to effectively communicate and work with colleagues and key contacts at all levels

  • Excellent written and verbal communication skills

  • Demonstrate good time management skills and flexibility to meet the expectation of our customers., * A-Level or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

2Fawcett Recruitment

2Fawcett Recruitment in Sutton-In-Ashfield NG17 5FS

Permanent, Full-time

Customer Administrator employer: 2Fawcett Recruitment

At Fawcett Recruitment, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and communication. Located in Sutton-In-Ashfield, our team enjoys a range of benefits including professional development opportunities and a commitment to employee growth. Join us to be part of a dynamic environment where your contributions are recognized and rewarded, making a meaningful impact in customer service.
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Contact Detail:

2Fawcett Recruitment Recruiting Team

View 2Fawcett Recruitment Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Administrator

✨Tip Number 1

Familiarize yourself with SAP and CRM systems, as these are crucial for the Customer Administrator role. Consider taking online courses or tutorials to boost your confidence in using these tools.

✨Tip Number 2

Practice your communication skills by engaging in conversations with friends or family. Being able to clearly articulate information will help you stand out during the interview process.

✨Tip Number 3

Showcase your time management abilities by preparing examples of how you've effectively prioritized tasks in previous roles. This will demonstrate your flexibility and ability to meet customer expectations.

✨Tip Number 4

Research common customer service scenarios and think about how you would handle them. Being prepared with real-life examples will help you impress during the interview.

We think you need these skills to ace Customer Administrator

Customer Service Skills
Order Processing
Quotation Preparation
SAP System Proficiency
Communication Skills
Time Management
Attention to Detail
Problem-Solving Skills
Microsoft Office Proficiency (Word, Excel)
CRM System Knowledge
Interpersonal Skills
Flexibility
Reporting Skills
Team Collaboration

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Customer Administrator position. Make sure you understand the key responsibilities, such as processing customer enquiries and preparing quotations.

Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have, especially if it involves using CRM systems or handling customer orders. Be specific about your achievements in these roles.

Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and colleagues.

Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the listing, such as 'time management' and 'pro-active communication', to make your application stand out.

How to prepare for a job interview at 2Fawcett Recruitment

✨Showcase Your Customer Service Experience

Be prepared to discuss your previous customer service roles. Highlight specific examples where you successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to meet the expectations of the role.

✨Familiarize Yourself with SAP and CRM Systems

Since the job involves entering orders into the SAP system, it’s beneficial to have a basic understanding of how it works. If you have experience with similar systems, be ready to talk about it and how you can quickly adapt to new software.

✨Demonstrate Strong Communication Skills

Prepare to showcase your written and verbal communication skills. You might be asked to explain how you would communicate order statuses to customers and sales teams, so think of clear and concise ways to convey information.

✨Emphasize Time Management and Flexibility

Discuss how you prioritize tasks and manage your time effectively. Provide examples of how you've adapted to changing circumstances in previous roles to meet customer expectations, as this is crucial for success in this position.

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