Operations Controller

Location – Doncaster 4 Days on 4 Days off, inc. Nights (12-hour shifts across a 24-hour pattern (07:00 – 19:00 and 19:00 – 07:00)). 2Excel Aviation Ltd is an industry leader in specialised and innovative solutions for aviation’s most complex challenges. Our success is based on the talented and experienced people that make up our workforce.

About The Role

Due to an internal promotion, we’re hiring an Operations Controller. Reporting to the Operations Shift Supervisor (OSS), the Duty Operations Controller (DOC) is tasked with facilitating the effective delivery of the Company’s flying programme, including Search and Rescue (SAR), VIP charter and bespoke trial support aircraft, whilst considering the safety, legal and commercial implications of your actions. As an Operations Controller, the incumbent will need to make fast, responsive, balanced, and responsible decisions, taking into account the conflicting needs and balancing operational requirements with revenue protection and industrial/regulatory constraints.

The role’s key responsibilities will include, but not be limited to:

• Maintain an accurate flight watch of all company aircraft.
• Co-ordinate the expeditious dispatch of SAR, VIP, and trial support aircraft to minimise delays and client inconvenience.
• Flight planning - filing flight plans, coordinating with civil and military ATC where required.
• Manage ATC slots using the CFMU portal.
• Weather and NOTAM monitoring.
• Arrange handling, airport slots, fuel, PPR and necessary permits.
• Arrange crew HOTAC and transport as required.
• Resource allocation and supervision of ramp staff and GSE.
• Monitor crew FTL’s, ensure they are operating within limitations.
• In case of an emergency, initiate the company's Emergency Response Plan (ERP).
• Close liaison with all departments within the Company, our external customers, and 3rd party suppliers.
• Committed to the highest standards of Flight and Ramp Safety, client care and commercial awareness.
• Ensure that any policy breaches are reported to the Operations Shift Supervisor and Operations Manager swiftly.
• Coordinate the recovery of aircraft breakdowns (AOG) and other operational limitations that affect the aircraft flying schedule.
• Maintain strong working relationships with our home base airports to ensure local restrictions do not jeopardise the flying program.
• Any other duties that are reasonably requested by management within the capability of the incumbent.

Qualifications & Experience

The following skills, knowledge and experience are essential:

• Strong academic achievement, typically to GCSE standard or equivalent in science-based disciplines.
• At least one year’s experience in an operations department.
• Knowledge of civilian aircrew/commercial aviation rules and regulations.
• Knowledge of crew planning and rostering systems.
• Must be able to demonstrate an understanding of the issues within crew rostering, and deal with the sensitive balance of managing and controlling the resources of a group of staff whose performance is determined by Managers outside of their own department.
• Needs to be articulate and can build credible trusting relationships both within and outside of their own department.
• In addition, applicants must be able to demonstrate the Right to Work in the UK and hold a valid UK Driving Licence.
• Applicants must also be able to successfully pass a company-sponsored Counter Terrorism Check (CTC) and/or Security Check (SC) Clearance.

Skills & Behaviours

Highly numerate and analytical with a proven record of managing change, complexity, and ambiguity. Self-starting and motivated individual with a high level of interpersonal skills. Strong IT literacy and a capable user of Microsoft Office Suite with experience with MS Word, Outlook, and Excel. Works on their own initiative, requiring minimal guidance from their supervisor. Continually and proactively seek new ways of working to improve overall business performance. An assertive and constructive problem-solving nature is essential. High level of energy and self-motivation, often working under pressure and tight deadlines. Able to be articulate and can build credible trusting relationships both within and outside of own department.

What We Offer

In return we can offer a generous salary, 25 days holiday per year from day one plus bank holidays, 5% matched Pension scheme, Group Life Insurance, Health and Wellbeing benefits including Private Health Care and an EAP, and much more. Apply using our application form and upload your CV. You are encouraged to use the Covering Letter function to demonstrate how you meet the requirements of the role. Applicants must be able to demonstrate the Right to Work in the UK and a driving licence is required. 2Excel is committed to promoting equitable treatment, encouraging diversity, and embracing inclusion in our recruitment processes and among our workforces. In addition, we are proud to be recognised as a Disability Confident Employer.