At a Glance
- Tasks: Manage key client accounts and ensure top-notch service delivery.
- Company: Join 2Excel Group, a leader in aircraft maintenance and engineering solutions.
- Benefits: Enjoy a competitive salary, generous holidays, and a supportive work environment.
- Other info: Be part of a diverse team committed to excellence and inclusion.
- Why this job: Make a real impact in aviation while building strong client relationships.
- Qualifications: 5+ years in aviation account management with strong negotiation skills.
The predicted salary is between 40000 - 50000 £ per year.
Job Title
Senior Account Manager
Company
2Excel Group is a leading provider of aircraft maintenance, repair, and overhaul (MRO) services, specializing in supporting commercial, military and private aviation customers worldwide.
With extensive facilities and a team of highly skilled professionals, we are committed to delivering excellence in aircraft maintenance and engineering solutions.
Location
2Excel Group, Lasham, Hampshire, United Kingdom
Position Type
Full-time
Overview
We are currently seeking a dedicated and experienced Senior Account Manager with aviation experience / knowledge to join our growing team at 2Excel Group.
The successful candidate will play a crucial role in managing key client accounts, developing long-term relationships, and ensuring the successful delivery of our services.
You will play a crucial role in driving client satisfaction and business growth.
The role’s key responsibility will include but not be limited to
- Primary commercial point of contact for assigned customer accounts.
- Manage customer contracts, ensuring compliance with contractual obligations and commercial terms.
- Maximise contract value in line with commercial terms.
- Attend and represent the business at customer meetings, wash-ups and performance reviews.
- Prepare and issue contract briefs to operational teams.
- Review, negotiate and obtain approval for additional Customer Work Requests (CWRs)
- Liaise with Production, Planning, Materials
- Identify commercial risks and opportunities.
- Ensure work orders, billing and invoicing activities are completed accurately and within agreed KPIs.
- Produce post-input performance summaries and customer reports.
- Support proposal preparation, quotation activities and contract renewals
- Lead, mentor and support Account Managers, providing guidance and support.
- Deputise for the Commercial Director when required, ensuring continuity of departmental leadership and decision-making.
- Maintain strong customer relationships and drive customer satisfaction, retention and repeat business.
- The following skills, knowledge and experience are essential
The successful candidate will require extensive aviation commercial experience with proven capability in contract management, customer account leadership, commercial negotiations, team leadership and stakeholder engagement, together with a sound understanding of Part-145 maintenance operations, with:
- Minimum 5 years' experience in an aviation commercial, account management, or customer-facing role.
- Strong understanding of aircraft maintenance operations, maintenance programmes, and commercial processes.
- Sound aviation and technical knowledge,
- Proven leadership skills with the ability to mentor, guide, and support Account Managers & other team members
- Excellent commercial acumen and contract management capability.
- Strong negotiation skills with experience managing customer expectations and maximising contract value.
- Competent with Microsoft Office suite.
- Excellent verbal and written communication skills.
- Adaptable and flexible approach.
- Strong team player who fosters collaboration and supports colleagues across departments.
- Customer-focused mindset with a commitment to delivering exceptional service and maintaining long‑term customer relationships.
- Ability to work under pressure, prioritise & manage multiple stakeholders simultaneously.
- Strong decision‑making, problem‑solving, and conflict‑resolution skills.
- High levels of professionalism, integrity, and personal accountability.
Benefits
- Competitive salary.
- Generous holiday allowance.
- Company pension scheme.
- Cycle to work scheme.
- Training.
- Dynamic and supportive work environment.
Applicants must be able to demonstrate the right to work in the UK.
2Excel is committed to promoting equitable treatment, encouraging diversity, and embracing inclusion in our recruitment processes and among our workforce.
We are proud to be recognised as a Disability Confident Employer.
- If you require any additional support, please contact us at recruitment@2excel. uk
- #J-18808-Ljbffr
Senior Account Manager employer: 2Excel Geo
2Excel Geo in Southend-on-Sea offers an exceptional work environment for a Part-Time Aircraft Engineer, providing flexible hours that cater to local talent seeking additional income. With a strong emphasis on teamwork and a commitment to diversity and inclusion, employees are encouraged to grow their skills while contributing to meaningful projects that have a global impact, such as responding to oil spills. The supportive culture and focus on equitable treatment make 2Excel an attractive employer for those looking to make a difference in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with 2Excel Geo for a Senior Account Manager. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at 2Excel Geo, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At 2Excel Geo, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at 2Excel Geo
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with 2Excel Geo.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with 2Excel Geo. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like 2Excel Geo love seeing candidates who not only have technical skills but also fit well within their team culture.
