At a Glance
- Tasks: Run our eBay shop, boost sales, and support fundraising events.
- Company: Join a dynamic charity focused on social impact and community engagement.
- Benefits: Flexible hours, hands-on experience, and the chance to make a difference.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Make a real impact while developing your skills in eCommerce and fundraising.
- Qualifications: Experience with eBay or similar platforms and strong communication skills.
You’ll be expected to run our eBay shop, improve performance, support other fundraising events, and help drive general fundraising activities. If you like variety and want to make a real impact, this role offers genuine scope to grow.
Key Responsibilities:
- eCommerce & Online Sales: Own and manage the day-to-day running of our eBay shop, including listings, sales, returns, customer messaging, and performance tracking. Create, optimise, and maintain high-quality listings across eBay and other online sales channels. Produce clear, accurate product descriptions and strong visual content. Maintain an organised library of listing content and assets. Work with the team internally to ensure accurate pricing based on product specifications. Continuously improve listings, pricing, and conversion rates to drive revenue growth. Monitor performance, identify trends, and introduce new online sales platforms to implement improvements to support growth.
- Events, Pop-Ups & Fundraising Support: Support planning and delivery of pop-up shops and fundraising events. Assist with setup, merchandising, and customer engagement. Help maximise sales and donations during events. Contribute to fundraising campaigns and applications.
- Revenue Growth & Partnerships (Reframed): Promote and generate sales for framing services through Reframed. Identify cross-selling opportunities with customers and donors. Support growth of income across both the charity and its commercial activities.
- Customer Experience & Operations: Provide timely, professional responses to customer enquiries. Resolve issues relating to orders, returns, and products. Maintain strong customer satisfaction and feedback ratings. Ensure compliance with marketplace policies and charity standards.
- Performance & Continuous Improvement: Track sales and fundraising performance against targets. Identify opportunities to improve efficiency, revenue, and processes. Proactively suggest and implement new ideas to grow income. Take ownership of improving overall shop and sales performance.
What We’re Looking For:
Essential Skills & Experience: Commercially aware with proven experience managing eBay or similar eCommerce platforms. Ability to independently run and improve online sales channels. Strong understanding of listings, pricing, and conversion optimisation. Excellent written communication skills (for listings and customer interaction). Self-motivated and organised. Positive team player, adaptable and hands-on approach. Motivated by social impact, sustainability, and community work.
Desirable: Experience in a charity, fundraising, or social enterprise environment. Knowledge of refurbished technology or resale markets.
Multi-Channel Sales Executive employer: 2econd Chance
As a Multi-Channel Sales Executive, you'll thrive in a dynamic and supportive environment that values your contributions to meaningful fundraising efforts. Our company fosters a culture of collaboration and innovation, offering ample opportunities for personal and professional growth while making a tangible impact in the community. With a focus on social responsibility and sustainability, working here not only enhances your career but also allows you to be part of something truly rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Channel Sales Executive
✨Tip Number 1
Get to know the company inside out! Research their eBay shop and understand their fundraising events. This will help you tailor your conversations and show that you're genuinely interested in making an impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend any events they might be hosting. Building relationships can give you insider info and make you stand out when it comes to interviews.
✨Tip Number 3
Prepare for the interview by practising common questions related to eCommerce and fundraising. Think about how you can demonstrate your experience with online sales channels and customer engagement strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Multi-Channel Sales Executive
Some tips for your application 🫡
Show Your eCommerce Skills:Make sure to highlight your experience with eBay or similar platforms in your application. We want to see how you've managed listings, sales, and customer interactions, so don’t hold back on the details!
Craft Compelling Listings:Since you'll be creating product descriptions, it’s essential to demonstrate your writing skills. Use clear, engaging language that reflects your ability to optimise listings and drive sales. Remember, first impressions count!
Demonstrate Your Team Spirit:We’re all about collaboration here at StudySmarter. Share examples of how you’ve worked with others to achieve goals, especially in fundraising or event settings. Show us you’re a positive team player who can adapt and contribute!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 2econd Chance
✨Know Your eBay Inside Out
Make sure you’re familiar with the ins and outs of managing an eBay shop. Brush up on listing optimisation, customer messaging, and performance tracking. Being able to discuss specific strategies you've used or would use to improve sales will show your expertise.
✨Showcase Your Fundraising Passion
Since this role involves supporting fundraising events, be ready to share any relevant experiences you have in this area. Talk about how you’ve contributed to past events or campaigns, and express your enthusiasm for making a social impact through your work.
✨Demonstrate Your Customer Service Skills
Customer experience is key in this role, so prepare examples of how you’ve handled customer enquiries or resolved issues in the past. Highlight your communication skills and your ability to maintain high satisfaction ratings.
✨Bring Ideas for Improvement
Think about ways you could enhance the eBay shop or fundraising activities. Be ready to suggest new ideas or improvements based on trends you’ve noticed in the market. This shows initiative and a proactive approach, which is exactly what they’re looking for!
