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- Tasks: Provide 1st/2nd line IT support and troubleshoot hardware/software issues.
- Company: Join a friendly, employee-owned IT Managed Service Provider in Stirling.
- Benefits: Flexible working hours, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference by helping clients solve their tech problems.
- Qualifications: Experience with Windows environments and strong customer service skills.
- Other info: Dynamic role with a focus on learning and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen to join an IT Managed Service Provider based in Stirling. We are a Microsoft Small and Midmarket Cloud Solutions provider specialising in delivering IT Support Desk Contracts, IT consultancy and professional IT services.
The successful candidate should have outstanding people skills, excellent commercial and technical awareness and high standards of professionalism to join this successful team. We are a friendly employee-owned business that has enjoyed a strong level of organic growth and established itself as a key player within the area’s IT Support sector over the last 25 years.
Job Purpose
To provide IT support to our contract clients, assisting them with hardware and software problems via phone and email. Over 80% of the fixes will be by remote.
Duties & Responsibilities
- To provide 1st/2nd line technical support; answering support queries via phone and email.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a high degree of customer service for all support desk queries.
- Manage and prioritise support Trouble tickets, ensuring timely resolution and high customer satisfaction.
- Assist with hardware and software installations, configurations, and updates.
- Diagnose and troubleshoot technical issues, escalating complex problems when necessary.
- Maintain accurate and detailed records of support requests and resolutions in our bespoke CRM.
- Collaborate with other team members to improve the delivery of our services.
- Ensure compliance with company IT policies and procedures.
- Provide guidance and support to end-users on IT best practices.
- Visit client sites to perform installations/repairs and resolve technical issues.
- Assist with the processing of client equipment.
Skills/Attributes Required
Essential Skills
- Experience working with Windows Server environments.
- Experience working with Windows Desktop environments.
- Experience working with Microsoft 365.
- Networking – Routers/Switches/Firewalls installation and operation.
- Printer installation and operation.
Attributes
- Excellent telephone manner.
- Good written and spoken English.
- Good understanding of PC and Server hardware set-up and configuration.
- Good base-level PC hardware diagnosis and repair skills.
- Good troubleshooting skills.
- ‘Hands-on’ approach and willingness to learn and teach.
- Flexible, pro-active approach.
- Prepared to own the problem.
- Calm under pressure.
- Good Team player.
- Good customer service skills.
- Full Driving License.
Location
Based in Stirling working hours Monday – Thursday 8am or 9am – 4pm or 5pm and Friday 8am – 3:45pm.
First Line Desktop and Network IT Support Engineer. employer: 2e-volve UK Limited
Contact Detail:
2e-volve UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Desktop and Network IT Support Engineer.
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their vibe and tailor your answers to show you're a great fit.
✨Tip Number 2
Practice your technical skills! Brush up on your Windows Server and Desktop knowledge, and be ready to demonstrate your troubleshooting prowess during the interview. We want to see you in action!
✨Tip Number 3
Show off your people skills! Since this role involves a lot of client interaction, be prepared to share examples of how you've provided excellent customer service in the past. We love a good story!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our friendly team here at StudySmarter.
We think you need these skills to ace First Line Desktop and Network IT Support Engineer.
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Windows Server and Desktop environments. We want to see how your technical skills align with what we need, so don’t hold back!
Be Personable: Since we're all about outstanding people skills, let your personality shine through in your application. A friendly tone can go a long way in showing us you’d fit right in with our team.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific experiences that relate to providing IT support and managing trouble tickets, as this will show us you’re serious about the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at 2e-volve UK Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server and Desktop environments, as well as Microsoft 365. Be ready to discuss your experience with networking, routers, switches, and firewalls. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your People Skills
Since this role involves a lot of client interaction, practice your communication skills. Think about how you can explain complex technical issues in simple terms. Prepare examples of how you've provided excellent customer service in the past, as this will highlight your ability to maintain a high degree of customer satisfaction.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about how you would handle specific technical problems. Brush up on your troubleshooting skills and be ready to walk through your thought process. This will demonstrate your hands-on approach and problem ownership, which are key attributes for this role.
✨Be Ready to Discuss Team Collaboration
This position requires working closely with other team members, so think of examples where you've successfully collaborated in the past. Highlight your flexibility and pro-active approach, as well as any experiences where you’ve contributed to improving service delivery. This will show that you're not just a lone wolf but a great team player.
