At a Glance
- Tasks: Welcome customers, resolve queries, and achieve service targets in a supportive team.
- Company: Join 288 Group, a trusted company with over 75 years of experience.
- Benefits: Enjoy generous holiday allowance, birthday leave, and well-being benefits.
- Other info: Collaborative environment with annual parties and a focus on personal development.
- Why this job: Kickstart your career in customer support with full training and growth opportunities.
- Qualifications: A positive mindset, attention to detail, and basic computer skills are essential.
The predicted salary is between 25848 - 25848 £ per year.
If you enjoy helping people, thrive in a fast-paced environment, and want to build a long-term career, we'd love to welcome you as a Customer Support Assistant at 288 Group in Poole.
Why join us?
- A Trusted Company with a Strong History: With over 75 years of experience, 288 Group is more than just an employer - it's a supportive community. We pride ourselves on creating a workplace where people feel respected, valued, and encouraged to grow.
- A Convenient, Well-Connected Location: Our office is easy to reach by foot, bus, or car - perfectly positioned between Bournemouth and Poole, and just a short distance from the popular Tower Park leisure complex.
- A Collaborative and Supportive Team: You'll join a friendly group of colleagues who believe in teamwork, shared success, and delivering a fantastic experience for every customer.
The Role:
- Hours: 8:45am - 5:00pm, Monday to Saturday (with one set day off during the week)
- Location: Working in our offices at 288 House, Poole (except for Saturdays which will be remote)
- Salary: £25,848 per year
This role is designed as a stepping stone into our Customer Services Advisor position. After 6 months, you will progress into a Customer Services Advisor role, where you'll further develop your skills and take on additional responsibilities.
What you'll Enjoy:
- Generous Holiday Allowance: 25 days annual leave, rising to 30 with service. No work on bank holidays.
- Birthday Leave: Enjoy your birthday off or take it within seven days - your special day, your choice.
- Annual Company Trading Bonus: Your hard work helps drive success, and we celebrate that together.
- Well-being Benefits: Pension scheme, Death in service cover, Private healthcare*, Free annual flu vaccination, Enhanced sick pay*, maternity*, and paternity* benefits, Subsidised gym membership, Cycle to work scheme.
- Community & Celebration: Join us for annual Summer and Christmas parties with inclusive food and drinks.
*Subject to qualifying period
What We’re Looking For:
We're growing our inbound call centre and looking for individuals who bring energy, enthusiasm, and a commitment to doing the right thing for our customers. Even if you haven't worked in customer service before, we provide full training, ongoing coaching, and supportive guidance to help you succeed.
You're likely a great fit if you bring:
- A genuine desire to deliver excellent service
- A positive, 'can-do' mindset
- Strong attention to detail
- Confidence in solving problems
- Clear and friendly communication
- Basic computer skills
- A willingness to learn and grow
What You'll Be Doing:
- Welcoming Customers: You'll be the first point of contact, offering a friendly and professional experience.
- Resolving Queries: Handle customer questions and concerns efficiently, aiming for first-time resolution.
- Taking Ownership: See each query through to completion and ensure every customer feels supported.
- Achieving Targets: Work toward clear, achievable service targets.
- Continuous Development: Engage with ongoing coaching and training to support your own growth and progression into the Customer Services Advisor role.
- Working Together: Collaborate with your team to foster a positive, encouraging environment.
- Living Our Values: Show Respect, Ambition, Openness, and Support in every interaction.
- Accurate Documentation: Keep precise records of customer interactions and produce regular updates.
Ready to start your journey with us? Become part of a team that truly values you - your strengths, your development, and your future.
Customer Support Assistant - Poole employer: 288 Group
At 288 Group, we are not just offering a job; we are providing a pathway to a fulfilling career in a supportive and collaborative environment. Located conveniently between Bournemouth and Poole, our team thrives on teamwork and shared success, ensuring that every employee feels valued and has ample opportunities for growth. With generous benefits including a strong holiday allowance, well-being perks, and a commitment to your professional development, joining us as a Customer Support Assistant means becoming part of a community that truly cares about your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant - Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 288 Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 288 Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Assistant - Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 288 Group:Your cover letter is your chance to shine! Tell us why you want to work at 288 Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 288 Group!
How to prepare for a job interview at 288 Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
