At a Glance
- Tasks: Be the friendly face of our customer support, resolving queries and ensuring satisfaction.
- Company: Join a supportive community with over 75 years of experience in customer service.
- Benefits: Enjoy generous holiday allowance, birthday leave, and well-being perks.
- Other info: Collaborate in a dynamic team environment and celebrate successes together.
- Why this job: Kickstart your career with full training and a clear path to advancement.
- Qualifications: A positive attitude, attention to detail, and a willingness to learn are key.
The predicted salary is between 24684 - 24684 £ per year.
Responsibilities
- Welcoming Customers: You will be the first point of contact, offering a friendly and professional experience.
- Resolving Queries: Handle customer questions and concerns efficiently, aiming for first-time resolution.
- Taking Ownership: See each query through to completion and ensure every customer feels supported.
- Achieving Targets: Work toward clear, achievable service targets.
- Continuous Development: Engage with ongoing coaching and training to support your own growth and progression into the Customer Services Advisor role.
- Working Together: Collaborate with your team to foster a positive, encouraging environment.
- Living Our Values: Show Respect, Ambition, Openness, and Support in every interaction.
- Accurate Documentation: Keep precise records of customer interactions and produce regular updates.
Overview
We are growing our inbound call centre and looking for individuals who bring energy, enthusiasm, and a commitment to doing the right thing for our customers. Even if you haven’t worked in customer service before, we provide full training, ongoing coaching, and supportive guidance to help you succeed.
Qualifications
- A genuine desire to deliver excellent service
- A positive, 'can-do' mindset
- Strong attention to detail
- Confidence in solving problems
- Clear and friendly communication
- Basic computer skills
- A willingness to learn and grow
Hours
8:45am - 5:00pm, Monday to Saturday (with one set day off during the week)
Salary
£24,684 per year
Career Path
This role is designed as a stepping stone into our Customer Services Advisor position. After 6 months, you will progress into a Customer Services Advisor role, where you will further develop your skills and take on additional responsibilities.
Benefits
- Generous Holiday Allowance: 25 days annual leave, rising to 30 with service. No work on bank holidays.
- Birthday Leave: Enjoy your birthday off, or take it within seven days - your special day, your choice.
- Annual Company Trading Bonus: Your hard work helps drive success, and we celebrate that together.
- Well-being Benefits: Pension scheme, Death in service cover, Private healthcare, Free annual flu vaccination, Enhanced sick pay, maternity, and paternity benefits, Subsidised gym membership, Cycle to work scheme.
- Community & Celebration: Join us for annual Summer and Christmas parties with inclusive food and drinks.
Customer Support Assistant - Poole employer: 288 Group Ltd
288 Group is an exceptional employer located in the vibrant town of Poole, offering a supportive work culture that prioritises employee development and progression. As a Customer Support Assistant, you will benefit from comprehensive training and a clear path to advancement within the company, all while enjoying a hybrid work model that promotes work-life balance. With a focus on teamwork and customer satisfaction, 288 Group fosters an environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant - Poole
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values of Respect, Ambition, Openness, and Support will help you connect with us during the conversation.
✨Tip Number 2
Practice your communication skills! As a Customer Support Assistant, clear and friendly communication is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve resolved issues or helped others. We love seeing how you take ownership and ensure customers feel supported.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, show your enthusiasm by asking about training opportunities and career progression. It shows you’re keen to grow with us!
We think you need these skills to ace Customer Support Assistant - Poole
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you can bring a positive vibe to our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention your attention to detail and problem-solving abilities, as these are key for the Customer Support Assistant role.
Show Your Commitment to Growth:We love candidates who are eager to learn and grow! In your application, share examples of how you've embraced learning opportunities in the past and how you’re excited about the training we offer.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our supportive community!
How to prepare for a job interview at 288 Group Ltd
✨Be the Friendly Face
As a Customer Support Assistant, you'll be the first point of contact for customers. Make sure to practice a warm and welcoming greeting. Think about how you can convey friendliness and professionalism in your tone and body language.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved issues in the past, even if they weren't in a customer service role. Highlight your 'can-do' mindset and confidence in tackling challenges head-on during the interview.
✨Demonstrate Attention to Detail
Since accurate documentation is key in this role, be ready to discuss how you keep track of important information. You might want to mention any tools or methods you use to stay organised and ensure nothing slips through the cracks.
✨Embrace Continuous Learning
Show your willingness to learn and grow by discussing any training or development you've pursued in the past. Mention how you value feedback and coaching, as this aligns with the company's commitment to ongoing development.
