Job Description Contract: Full time, permanent Team: UK Shared Services Office Location: Sheffield
The role:
The Immigration Coordinator is responsible for supporting the identification, tracking, recovery, and resolution of refundable government fee payments across UK immigration case activity. This role will help reduce ongoing financial losses by ensuring unrecovered fees are identified promptly; appropriate processes are initiated, and outstanding balances are pursued with internal stakeholders, UKVI, and third‑party subcontractors. Working closely with case workers, Finance, and Shared Services, the Immigration Fee Recovery Coordinator will maintain accurate records, support effective controls, and ensure that any client‑funded fees recovered are returned to clients accurately and promptly.
What your day will look like:
Refund Identification & Case Coordination
Monitor immigration case activity to identify duplicate government fee payments, unrecovered costs, and potentially refundable fee elements. Review cases where additional government fees have been incurred due to appointment changes, changes in client circumstances, case rebooking’s, application errors, resubmissions, or withdrawals. Work closely with case workers to investigate payment discrepancies and confirm the appropriate refund process. Ensure refund actions are initiated promptly and followed through to resolution. Escalate unclear, aged, or high-risk cases to the appropriate operational or finance stakeholders.
Refund Recovery & Stakeholder Liaison
Liaise with Finance to support the recovery of outstanding government fee refunds. Work with UKVI and third‑party subcontractors, including TLS and VFS, to chase outstanding refunds and resolve payment disputes. Track follow-ups, responses, escalations, and outcomes to ensure refunds are actively managed. Assist in overcoming process challenges associated with refund recovery, including delays, unclear ownership, and incomplete responses from external parties.
Client Refunds & Financial Controls
Ensure refunds received in relation to client
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