Immigration Consultant in London

Contract: Full-time, permanent

Team: EA Coordination Office

Location: London or Sheffield, UK

Key responsibilities

• Manage cases in assigned countries for a specific portfolio of clients under moderate supervision.
• Liaise with third party vendors (TPV) and clients to ensure cases are on track.
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
• Keep key clients up to date with developments in local immigration law/processes.
• Coordinate additional services with other internal teams (consular, documents etc) where applicable.
• Exercise judgement in identifying and escalating matters to line managers' attention.
• Answer existing and prospective client queries, hosting consultation calls when applicable.
• Document review.
• Ad-hoc project work to streamline/improve processes.
• General administrative support as required including billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

The team

The EA Coordination team is responsible for processing the visas of our clients who are based in countries where Fragomen does not have a physical office. The team is dynamic with employees from various backgrounds and countries, speaking at least 10 different languages.

What we are looking for

• Essential criteria: Previous experience in case management, account management or project handling; a self-starter with excellent communication skills; ability to manage your own time and caseload; previous experience of managing a high volume of work in a fast-paced environment; strong customer service skills; previous customer facing experience.
• Preferred skills: Additional language skills preferred, particularly Hebrew, Romanian, Russian, or Portuguese; experience managing immigration casework, especially for Israel, Romania, or Kazakhstan.

What we offer

• Competitive Salary: Salaries that reflect your skills and experience.
• Health and Wellness: Comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms.
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources.
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution.
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days; enhanced family leave policies, volunteering days and birthday leave.
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable).
• Hybrid Work Arrangements: Global hybrid working policy which supports flexibility.

Who we are

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. We help individuals and businesses transcend borders, unlocking opportunities around the world. Our Responsible Business Practices prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process.