At a Glance
- Tasks: Lead operations across Customer Service, Supply Chain, Logistics, and Production for a growing online retailer.
- Company: 247 Home Furnishings Limited, a fast-growing online retailer based in Huddersfield.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a collaborative team focused on innovation and customer satisfaction.
- Why this job: Drive operational excellence and enhance customer experience in a rapidly expanding company.
- Qualifications: Proven leadership skills and experience in operations management.
The predicted salary is between 36000 - 60000 £ per year.
A customer-led Head of Operations role with end-to-end accountability across Customer Service, Supply Chain, Logistics and Production.
Purpose of the Role
247 Home Furnishings Limited is an online retailer of blinds, curtains and shutters. Our head office is based in Huddersfield, West Yorkshire. We have grown quickly over the past 2 years which has highlighted areas across our operation that need much more robust controls and day-to-day ownership. The Head of Operations will lead and oversee all operational functions, ensuring the seamless integration of in-house production, external supply chain management, and customer service operations. This person will be essential to the facilitation and implementation of the Company's growth and commercial objectives and will have a proactive approach to achieving KPIs while balancing cost efficiency, customer satisfaction, and compliance with health and safety regulations.
We are looking for a candidate who can act decisively, get the buy-in of their colleagues, provide challenge and support for their team and help lead us to operational excellence, with the customer at the centre of everything we do. The role is responsible for the leadership and performance of the company's core operational functions, including Customer Service, Production, Logistics and Supply Chain. The position exists to ensure these functions operate as a single, joined-up operation, delivering a high-quality customer experience while maintaining efficiency, control and scalability. Success will be measured by customer outcomes and end-to-end operational performance.
Key Objectives
- Own customer experience outcomes, including contact rates, resolution times, complaint volumes and Trustpilot performance.
- Ensure accountability and delivery of KPIs across Production, Customer Service, and Supply Chain operations.
- Drive continuous improvement initiatives to enhance operational efficiency and service quality.
- Support in the implementation of new products across each operational department.
- Lead a culture of safety, ensuring site-wide compliance with health and safety legislation and immediate remediation of any breaches.
- Develop stock management controls ensuring optimum levels of stock in production, on the water and in domestic storage.
Leadership Expectations
- Strategic Vision: Develop and communicate a clear operational strategy aligned with the company's growth objectives. Translate this vision into actionable plans for all teams.
- Customer-Centric Leadership: Ensure Customer Service is treated as a core operational function, not a downstream consequence of production or logistics decisions. Actively balance cost, capacity and service outcomes to protect the customer experience.
- Team Development: Foster a high-performing culture by recruiting, mentoring, and developing staff. Identify talent and provide training to support professional growth and succession planning.
- Collaboration: Act as a bridge between departments (Production, Supply Chain, Customer Service), ensuring alignment and cohesive efforts towards shared goals.
- Performance Management: Set clear expectations, monitor progress, and conduct regular performance reviews. Recognise and reward achievements while addressing underperformance constructively.
- Change Leadership: Champion and manage change initiatives to optimise processes, adopt new technologies, and enhance service delivery.
- Decision-Making: Use data and insights to make informed, decisive actions that support operational efficiency and customer satisfaction.
- Crisis Management: Take immediate and effective action in response to operational challenges or emergencies, maintaining transparency with stakeholders.
- Communication: Maintain open and effective communication with teams, ensuring clarity in directives, feedback, and company goals.
Day-to-Day Responsibilities
Managing couriers to ensure acceptable levels of incidents and service levels, holding them to account.
Head of Operations employer: 247 Home Furnishing Ltd
247 Home Furnishings Limited is an exceptional employer located in Huddersfield, West Yorkshire, offering a dynamic work environment that prioritises customer satisfaction and operational excellence. With a strong focus on employee development, the company fosters a culture of collaboration and continuous improvement, providing ample opportunities for professional growth and leadership within a rapidly expanding online retail sector. Employees benefit from a supportive atmosphere that values safety, innovation, and teamwork, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like 247 Home Furnishing Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at 247 Home Furnishing Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like 247 Home Furnishing Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to 247 Home Furnishing Ltd:This is your chance to really connect with the team at 247 Home Furnishing Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at 247 Home Furnishing Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with 247 Home Furnishing Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show 247 Home Furnishing Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at 247 Home Furnishing Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
