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- Tasks: Lead operations across Customer Service, Supply Chain, Logistics, and Production for a thriving online retailer.
- Company: Join 247 Home Furnishings Limited, a fast-growing online retailer based in Huddersfield.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by enhancing customer experience and driving operational excellence.
- Qualifications: Proven leadership skills and experience in operations management.
- Other info: Be part of a culture that values safety, collaboration, and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
A customer-led Head of Operations role with end-to-end accountability across Customer Service, Supply Chain, Logistics and Production.
247 Home Furnishings Limited is an online retailer of blinds, curtains and shutters. Our head office is based in Huddersfield, West Yorkshire. We have grown quickly over the past 2 years which has highlighted areas across our operation that need much more robust controls and day-to-day ownership.
The Head of Operations will lead and oversee all operational functions, ensuring the seamless integration of in-house production, external supply chain management, and customer service operations. This person will be essential to the facilitation and implementation of the Company’s growth and commercial objectives and will have a proactive approach to achieving KPIs while balancing cost efficiency, customer satisfaction, and compliance with health and safety regulations.
We are looking for a candidate who can act decisively, get the buy-in of their colleagues, provide challenge and support for their team and help lead us to operational excellence, with the customer at the centre of everything we do.
The role is responsible for the leadership and performance of the company’s core operational functions, including Customer Service, Production, Logistics and Supply Chain. The position exists to ensure these functions operate as a single, joined-up operation, delivering a high-quality customer experience while maintaining efficiency, control and scalability. Success will be measured by customer outcomes and end-to-end operational performance.
Key Objectives:- Own customer experience outcomes, including contact rates, resolution times, complaint volumes and Trustpilot performance.
- Ensure accountability and delivery of KPIs across Production, Customer Service, and Supply Chain operations.
- Drive continuous improvement initiatives to enhance operational efficiency and service quality.
- Support in the implementation of new products across each operational department.
- Lead a culture of safety, ensuring site-wide compliance with health and safety legislation and immediate remediation of any breaches.
- Develop stock management controls ensuring optimum levels of stock in production, on the water and in domestic storage.
Develop and communicate a clear operational strategy aligned with the company’s growth objectives. Translate this vision into actionable plans for all teams.
Customer-Centric Leadership:Ensure Customer Service is treated as a core operational function, not a downstream consequence of production or logistics decisions. Actively balance cost, capacity and service outcomes to protect the customer experience.
Team Development:Foster a high-performing culture by recruiting, mentoring, and developing staff. Identify talent and provide training to support professional growth and succession planning.
Collaboration:Act as a bridge between departments (Production, Supply Chain, Customer Service), ensuring alignment and cohesive efforts towards shared goals.
Performance Management:Set clear expectations, monitor progress, and conduct regular performance reviews. Recognise and reward achievements while addressing underperformance constructively.
Change Leadership:Champion and manage change initiatives to optimise processes, adopt new technologies, and enhance service delivery.
Decision-Making:Use data and insights to make informed, decisive actions that support operational efficiency and customer satisfaction.
Crisis Management:Take immediate and effective action in response to operational challenges or emergencies, maintaining transparency with stakeholders.
Communication:Maintain open and effective communication with teams, ensuring clarity in directives, feedback, and company goals.
Day-to-Day Responsibilities:Managing couriers to ensure acceptable levels of incidents and service levels, holding them to account.
Head of Operations in Huddersfield employer: 247 Blinds & 247 Curtains (247 Home Furnishings LTD)
Contact Detail:
247 Blinds & 247 Curtains (247 Home Furnishings LTD) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their customer service approach and supply chain strategies. This will help you showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to operational excellence and team leadership. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Head of Operations in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in customer service, supply chain, and logistics. We want to see how you've led teams and improved processes in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how you can contribute to our growth. Be specific about your achievements and how they relate to the job description.
Showcase Your Leadership Skills: We’re looking for someone who can lead and inspire teams. In your application, share examples of how you've developed talent and fostered a high-performing culture. Let us know how you’ve managed change and driven improvements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at 247 Home Furnishings!
How to prepare for a job interview at 247 Blinds & 247 Curtains (247 Home Furnishings LTD)
✨Know the Company Inside Out
Before your interview, make sure you research 247 Home Furnishings Limited thoroughly. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Leadership Skills
As a Head of Operations, showcasing your leadership experience is crucial. Prepare specific examples of how you've led teams, managed change, and driven operational excellence in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Focus on Customer-Centric Strategies
Since the role emphasises customer experience, be ready to discuss how you've prioritised customer satisfaction in your past positions. Share strategies you've implemented to improve service quality and how you balanced cost efficiency with customer needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges in operations, such as supply chain disruptions or customer complaints, and prepare your approach to resolving these issues effectively.
