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- Tasks: Support customers with friendly communication and manage orders efficiently.
- Company: Fast-growing business in Southampton with a focus on customer satisfaction.
- Benefits: Competitive pay, growth opportunities, and a supportive team environment.
- Why this job: Join us to make a real difference in customer experiences and develop your skills.
- Qualifications: Experience in customer service or admin roles, strong communication skills.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a friendly, detail-oriented and proactive Customer Service Agent to support our customers and internal teams. This role is responsible for managing inbound and outbound communications, processing wholesale orders, handling general admin tasks, and ensuring a smooth and professional service experience across the group.
Key Responsibilities:
- Customer Communication
- Handle inbound calls and emails from customers in a professional, timely manner.
- Make outbound calls and send proactive emails to update customers on order status, delivery timelines, or any changes.
- Build rapport with customers, resolve queries, and ensure a positive experience.
- Order Processing
- Accurately process wholesale customer orders using internal systems.
- Coordinate with internal departments (e.g., operations, logistics, accounts) to ensure accurate fulfilment and customer updates.
- Monitor open orders and follow up as required to ensure timely delivery.
- Administrative Support
- Handle ad hoc tasks as required to support the wider customer service or operations team.
- Maintain organised and accurate records of customer interactions and order history.
- System Use
- Use internal CRM, ERP or order management systems to manage customer data and transactions.
- Ensure system accuracy with up-to-date contact details, notes, and order information.
- Generate reports or summaries as requested by management.
Required Skills & Experience:
- Experience in a customer service, sales support, or admin role (B2B environment ideal).
- Excellent verbal and written communication skills.
- High attention to detail and strong organisational skills.
- Confident using business systems, Microsoft Office (especially Outlook, Excel, Word).
- A can-do attitude and willingness to support wherever needed.
- Experience in wholesale, FMCG, logistics, or supply chain environments.
If you’re looking for a role that offers challenge, growth, and the chance to shape the future of a fast-growing business, we’d love to hear from you.
Customer Service Agent – Southampton, UK employer: 2468 Group
Contact Detail:
2468 Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent – Southampton, UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and listen actively. Remember, as a Customer Service Agent, you'll need to demonstrate how well you can communicate with customers and colleagues alike.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Agent – Southampton, UK
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or admin roles. We’re looking for detail-oriented folks, so mention specific examples that showcase your organisational skills and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at 2468 Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle different customer scenarios, as this role is all about communication and problem-solving.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its services. Understanding their products and customer base will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since attention to detail is key for this position, prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. This will demonstrate your ability to stay organised under pressure.
✨Practice Your Tech Savvy
Get comfortable with common business systems like CRM and ERP software. If you have experience with specific tools, be ready to talk about how you've used them to improve customer interactions or streamline processes.