Quality Manager in London

24 month FTC

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

• Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.
• Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.
• Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.
• Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

The Quality Manager has a key role in ensuring that the project meets the highest standards of quality, compliance, and performance. The role works closely with the Project Manager, Standards Compliance Manager, risk manager, and training manager, interact closely with services delivery functions and project stakeholders to ensure alignment with the Quality Management System (QMS), organisational policies, applicable standards, and industry best practices.

Key duties include:

• Starting from the existing Quality Management System (QMS), Quality Manager (QM) is responsible for developing and updating a QMS comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements, ISO 9001 and other applicable standards (ITIL, ISO/IEC 20000, ISO 27001, IS0 31000, etc).
• Develop and implement a Project Quality Plan and the Quality Audit Schedule to assure QMS implementation.
• Analyses non-conformances and complaints for trends and root causes, reporting to senior management on all matters relating to quality for this contract, to enable preventative solutions to be effectively delivered and prevent reoccurrence of non-conformance.
• Lead, mentor and develop a multidisciplinary Quality Team (quality engineers, inspectors, auditors) to ensure regular inspections, audits, controls and reviews are executed across all services, systems, and deliverables, ensuring all activities adhere to contractual, regulatory, and industry quality standards, addressing non-compliance issues promptly.
• Coordinate with project managers, technical leads, operations managers, and client representatives.
• Identify quality risks and implement mitigation strategies to minimise the impact on services Delivery and contractual obligations.
• Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement and high standards.
• Develop a Supplier Quality Plan. Review supplier performance data to identify trends, risks, and improvement opportunities.
• Lead lessons learned analysis and ensure outcomes are documented, communicated, and applied.
• Drive continuous improvement culture across all teams involved in operations, technology, and field service.
• Measure and analyse the cost of poor quality and associated corrective actions.
• Prepare and present regular quality reports to stakeholders, highlighting performance metrics, areas for improvement, and progress on quality initiatives.
• Focal point with the Customer relating to quality matters, including quality claims, and ensuring that corrective actions are taken.
• Lead the excellence for customer satisfaction.

Requirements:

• Bachelor’s degree in Engineering, Quality Assurance, or a related discipline.
• Quality management certifications (e.g. IRCA Internal Auditor ISO 9001, ASQ Certified Quality Engineer).
• Minimum 10 years’ experience in Quality, last 5 years as a Quality Manager ideally in transportation systems, fare collection, IT operations, or complex technological projects.
• Experience leading quality teams in operational and technological environments.
• Proven track record implementing ISO 9001 or similar standards.
• Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred.
• Experience working with UK public-sector clients, ideally within transport or infrastructure environments.
• Strong knowledge of international and UK quality management standards.
• Strong analytical and structured problem-solving skills.

Skills requirement:

• Excellent communication and stakeholder engagement abilities.
• Ability to engage effectively with both technical and non-technical stakeholders.
• Skilled in gathering undocumented knowledge through interviews and workshops.
• Decision-making under pressure, incident and conflict resolution and a continuous improvement mindset.
• High degree of organisation, structure and attention to detail.
• Ability to work under pressure and manage competing priorities.

Benefits:

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
• Pension – 4% employee and 4% employer.
• Private medical insurance (including dental & optical).
• Life assurance.
• Income protection.
• Employee assistance programs.
• Flexible/remote working options.
• Charitable initiatives.
• Social events (formal & informal).
• Learning and development programs.
• Innovative & collaborative work environment.

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.