At a Glance
- Tasks: Manage vendor queries and ensure customer satisfaction through effective communication.
- Company: Join a supportive team in a fast-paced environment in Rugby.
- Benefits: Weekly pay, pension contributions, free parking, and exclusive staff discounts.
- Other info: Enjoy 28 days of annual leave to recharge and grow your career.
- Why this job: Gain valuable experience in customer service and administration while making a real impact.
- Qualifications: Customer service experience and strong administration skills are essential.
The predicted salary is between 25000 - 27000 € per year.
Location: Rugby, CV23
Work Schedule: Monday – Friday rotating shift 08:00-16:00 / 13:00-21:00 weekly
£12.71 per hour
Job Overview:
- To manage vendor queries and drive vendor and customer satisfaction.
- Provide effective and constructive communication and timely information provision with all involved parties.
- Management of communications and queries via Email, telephone and Teams.
- Basic general administrative duties.
- Inputting data into the system accurately and in a timely manner.
- Supporting transport operations, ensuring accuracy and efficiency within a fast-paced environment.
- Supporting the Line Manager with day-to-day operational matters.
- Responding to urgent operational matters as required and escalating issues to the appropriate person and supporting investigations.
- Supporting the delivery of successful customer and service performance (KPIs).
Qualifications and Experience:
- Previous Customer Service experience is essential.
- Strong Administration skills are essential.
- Excellent communication skills – Verbal and written.
- Confident engaging with colleagues within various teams, including the direct customer.
- Resolve issues and manage conflict in a calm and confident manner.
- Ability to work within a pressured environment.
Benefits:
- Weekly Pay – get paid regularly and reliably, every week.
- Pension Contributions – we help you plan for the future.
- Free On-Site Parking – save time and money on your commute.
- Exclusive Staff Discounts – enjoy savings at a wide range of popular shops and brands.
- Supportive Agency Team – friendly consultants who are always on hand to help.
- 28 days accrued annual leave per annum – giving you time to relax and recharge.
Account Support Administrator in Rugby employer: 24-7 Recruitment Services
As an Account Support Administrator in Rugby, you will thrive in a supportive work culture that prioritises employee well-being and growth. With weekly pay, pension contributions, and exclusive staff discounts, we ensure our team feels valued and rewarded. Our commitment to fostering a collaborative environment allows for meaningful interactions and professional development opportunities, making us an excellent employer for those seeking a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Administrator in Rugby
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Support Administrator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing your previous experience and how you handle vendor queries.
✨Tip Number 3
Show off your skills! When you get the chance, demonstrate your strong administration and communication skills during interviews. Bring examples of how you've resolved conflicts or managed urgent operational matters in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team, so don’t miss out on this opportunity!
We think you need these skills to ace Account Support Administrator in Rugby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Support Administrator role. Highlight your previous customer service experience and strong admin skills, as these are key for us.
Show Off Your Communication Skills:Since excellent verbal and written communication is a must, don’t shy away from showcasing examples where you’ve effectively communicated with colleagues or resolved conflicts. We love seeing how you engage with others!
Be Clear and Concise:When filling out your application, keep it straightforward. Use bullet points for your skills and experiences to make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 24-7 Recruitment Services
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times you've resolved conflicts or handled difficult queries, as this role is all about managing vendor and customer satisfaction.
✨Master the Communication Game
Since excellent communication skills are key, practice articulating your thoughts clearly. Prepare to discuss how you would handle communications via email, phone, and Teams, and maybe even role-play some scenarios with a friend.
✨Show Off Your Admin Skills
Be prepared to talk about your administrative experience. Highlight your ability to input data accurately and manage multiple tasks in a fast-paced environment. Bring examples of how you've kept things organised and efficient in previous roles.
✨Stay Cool Under Pressure
This job requires working in a pressured environment, so think of situations where you've had to stay calm and collected. Share how you prioritise tasks and respond to urgent operational matters, showing that you can handle the heat when it’s on.
