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For Companies At a Glance
- Tasks: Lead a team and ensure top-notch customer service in a vibrant store environment.
- Company: Join 23.5 Degrees, Starbucks' first UK franchise, with plans to expand to 300 stores by 2028.
- Benefits: Enjoy a starting salary of £27,825, discounts, bonuses, and free beverages while working.
- Why this job: Be part of a friendly community-focused team that values connection and growth.
- Qualifications: Previous leadership experience in hospitality or retail, strong communication skills, and a positive attitude required.
- Other info: Flexible shifts available; perfect for those looking to grow in a fast-paced environment.
The predicted salary is between 27825 - 39000 £ per year.
23.5 Degrees are recruiting for a Senior Assistant Manager. As a Senior Assistant Manager, you will play a critical role in supporting the Store Manager in overseeing the day-to-day operations of the store. Leading and developing a team, driving operational excellence to ensure that our customers receive the highest level of service.
You will work closely with the Store Manager to ensure the smooth and efficient operation of the store, providing guidance and support to the team, and ensuring that standards are met consistently. You will be responsible for ensuring each customer receives outstanding service by providing a friendly and efficient experience.
If you are looking for a new and exciting challenge, then we would love to hear from you!
What we can offer you:
- A salary starting from £27,825 per annum.
- 30% discount on beverages, food items and merchandise.
- Discounts and cashback from 100’s of other retailers.
- The ability to earn up to 20% of your salary with our Company Bonus Scheme.
- Free Life Assurance.
- A Company Pension scheme.
- Free hand-crafted beverages when working.
- Access to our wellbeing programmes through our Employee Assistance Programme (EAP).
- The ability to grow with our training and development programmes.
- Career progression opportunities in stores, field-based roles or our support office.
What we are looking for:
- Previous experience in a leadership role, preferably in the Hospitality or Retail industries.
- Strong leadership skills, with the ability to motivate and inspire a team to achieve excellence.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and Partners.
- Sound decision-making abilities and problem-solving skills, with a proactive and solutions-oriented approach.
- Flexibility to work a variety of shifts, including mornings, evenings and weekends as needed to meet the requirements of the business.
- Knowledge of health and safety regulations, food hygiene standards, and financial management principles.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A positive attitude and a passion for delivering exceptional customer service.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
About us:
We are Starbucks' first UK franchise partner operating 105 stores, and we have ambitious growth plans to have 300 trading by 2028. At 23.5 Degrees, we are committed to creating the warmest and friendliest coffee experience for our customers. We believe in serving not just great coffee but also a sense of community and connection - with every cup, with every conversation, with every community, we nurture the limitless possibilities of human connection.
Senior Assistant Manager - Cambridge, Cambridgeshire employer: 23. Degrees
Contact Detail:
23. Degrees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Assistant Manager - Cambridge, Cambridgeshire
✨Tip Number 1
Familiarise yourself with the company culture and values of 23.5 Degrees. Understanding their commitment to community and exceptional customer service will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare specific examples from your previous leadership roles that showcase your ability to motivate and inspire a team. Highlight instances where you've driven operational excellence or improved customer service, as these are key aspects of the Senior Assistant Manager role.
✨Tip Number 3
Research common challenges faced in retail and hospitality management, and think about how you would address them. Being able to discuss potential solutions during your interview will show your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former employees of 23.5 Degrees if possible. They can provide valuable insights into the company and its operations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Senior Assistant Manager - Cambridge, Cambridgeshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles, particularly in hospitality or retail. Use specific examples to demonstrate your ability to motivate and inspire a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention how your skills align with the role of Senior Assistant Manager and your enthusiasm for contributing to the team.
Highlight Relevant Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've built positive relationships with customers and colleagues in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've successfully made decisions or solved problems in a fast-paced environment. This will demonstrate your proactive approach and sound decision-making abilities, which are crucial for the role.
How to prepare for a job interview at 23. Degrees
✨Showcase Your Leadership Skills
As a Senior Assistant Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated and inspired a team, especially in high-pressure situations.
✨Understand the Company Culture
Familiarise yourself with 23.5 Degrees' mission and values. Be ready to discuss how your personal values align with theirs, particularly their commitment to creating a warm and friendly coffee experience for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific scenarios where you had to handle customer complaints or operational challenges, and be prepared to explain your thought process.
✨Demonstrate Customer Service Passion
Since delivering exceptional customer service is key, share your passion for customer interactions. Provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
