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- Tasks: Be the welcoming face of Lucky Cat, ensuring guests feel at home and managing reception operations.
- Company: Join Gordon Ramsay's unique restaurant experience with breathtaking views and exceptional Asian cuisine.
- Benefits: Enjoy competitive pay, flexible wage access, training opportunities, and amazing staff discounts.
- Why this job: Perfect for hospitality lovers wanting to create memorable experiences in a vibrant, inclusive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Diversity and inclusion are at our core; everyone is welcome in our team.
The predicted salary is between 28800 - 43200 £ per year.
We are now looking for a Senior Receptionist to join the team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate.
Lucky Cat is one of five unique Gordon Ramsay Restaurant experiences at 22 Bishopsgate and Europes tallest restaurant – Asian inspired small plates, Robata grills, sushi and sashimi, exquisitely crafted in the open kitchen and raw bar.
Located on level 60 at 22 Bishopsgate, Lucky Cat by Gordon Ramsay offers breath taking, unparalleled views across the city.
What you do as a Senior Receptionist:
- You pride yourself on being the first and last point of contact within the restaurant, welcoming guests in a warm and engaging manner, and taking responsibility for maintaining a high standard of guest care
- You will oversee the daily operations of the reception area
- You will ensure that all receptionistscarry out their tasks to the highest level of excellence
- You love to ensure that each guest is made to feel welcomed, comfortable, and receives prompt and polite service during their dining experience
- You are confident in handling calls, recording bookings, dealing with guests enquiries, and responding to emails
- You naturally enjoy building rapport with guests in a friendly but professional way
- You are keen to use your organizational, communication, outstanding customer service skills, and passion for creating memorable guest experiences to ensure the highest standards are constantly achieved
Whats in it for you:
- Competitive Pay Rate
- Wage stream employer-Employees can access up to 50% of wages before payday
- Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3
- Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment
- A fantastic 50% staff discount on food and drink in UK restaurants
- 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family
- Preferential Room Rates at Gordon Ramsay Restaurants partner hotels
- MYNDUP – you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy
- 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels
- Amazing family meals on duty
If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you.
We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.
At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.
We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.
AMRT1_UKCT
Senior Receptionist employer: 22 Bishopsgate
Contact Detail:
22 Bishopsgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarize yourself with the unique offerings of Lucky Cat by Gordon Ramsay. Understanding the menu, the dining experience, and the restaurant's atmosphere will help you engage with guests more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills in a friendly yet professional manner. Since you'll be the first point of contact for guests, being able to build rapport quickly is essential. Consider role-playing scenarios with friends or family to enhance your confidence.
✨Tip Number 3
Showcase your organizational skills by preparing a mock schedule for a busy reception area. This will not only help you think through the daily operations but also demonstrate your proactive approach during interviews.
✨Tip Number 4
Research the values and culture of Gordon Ramsay Restaurants. Being able to articulate how your personal values align with their commitment to diversity, equality, and inclusion can set you apart from other candidates.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Receptionist position. Understand the key responsibilities and required skills, such as guest care, communication, and organizational abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality and customer service. Emphasize any previous roles where you managed reception duties or provided exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your commitment to creating memorable guest experiences. Use specific examples from your past work to demonstrate how you align with the values of Gordon Ramsay Restaurants.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Senior Receptionist role.
How to prepare for a job interview at 22 Bishopsgate
✨Show Your Passion for Hospitality
Make sure to express your love for the hospitality industry during the interview. Share specific experiences where you created memorable guest experiences, as this aligns perfectly with what the restaurant values.
✨Demonstrate Your Organizational Skills
As a Senior Receptionist, you'll oversee daily operations. Be prepared to discuss how you manage tasks efficiently and ensure that your team maintains high standards. Provide examples of how you've successfully organized busy reception areas in the past.
✨Build Rapport with Confidence
Since building rapport with guests is crucial, practice how you would engage with customers. Think of friendly yet professional ways to introduce yourself and make guests feel welcome, as this will be key in your role.
✨Prepare for Common Scenarios
Anticipate questions about handling guest inquiries, managing bookings, and dealing with complaints. Prepare thoughtful responses that showcase your problem-solving skills and ability to provide excellent customer service under pressure.
