Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and grow our Ecommerce platform while providing top-notch customer service.
- Company: Join a leading AV and UC integrator with a strong team spirit.
- Benefits: Enjoy flexible working hours, 22 days annual leave, and employee support programmes.
- Other info: Opportunity to learn about AV products and develop your career.
- Why this job: Be part of a dynamic team and make a real impact in the Ecommerce space.
- Qualifications: Experience in customer service or account management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
21st Century AV is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, we have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces.
We are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You will handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey – from initial enquiry through to post-sale account management.
You will also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.
- Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests.
- Build and maintain strong client relationships to encourage repeat and long-term business.
- Seek opportunities to expand product and service offer into client base.
- Work collaboratively within team to ensure wider business success, including marketing.
Previous experience in customer service, account management, or Ecommerce support is required. Use of CRM and Ecommerce platforms is essential. A basic understanding of AV products and solutions is desirable but not essential.
Employee Assistance Program - Access to the Life Assurance policy held by 21st Century AV Ltd - 22 days annual leave.
ECommerce FMCG Account Manager in Reading employer: 21st Century AV
Contact Detail:
21st Century AV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECommerce FMCG Account Manager in Reading
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling chats, calls, and emails, make sure you're comfortable talking about your experience and how it relates to customer service and account management.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace ECommerce FMCG Account Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Account Manager role. Highlight your experience in customer service and account management, and don’t forget to mention any relevant skills with CRM and Ecommerce platforms.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer relationships and how you can contribute to our online business growth. Keep it engaging and personal!
Showcase Your Communication Skills: Since you'll be handling all sorts of communication, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us see how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 21st Century AV
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce platforms and customer service best practices. Familiarise yourself with common tools and technologies used in the industry, as well as any specific systems the company might use. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve built strong relationships and handled inquiries effectively. This role is all about nurturing client relationships, so demonstrating your customer-centric approach will definitely impress.
✨Be Ready to Discuss AV Knowledge
While a deep understanding of AV products isn't essential, having a basic grasp can set you apart. Do a bit of research on the types of AV solutions the company offers. Even if you're not an expert, showing that you're willing to learn and engage with the product range can be a big plus.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, company culture, and growth opportunities within the ecommerce space. This shows that you're genuinely interested in the role and want to ensure it's a good fit for both you and the company.