Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and grow our Ecommerce platform while providing top-notch customer service.
- Company: Join a leading AV and UC integrator with a strong team spirit.
- Benefits: Enjoy flexible working, 22 days annual leave, and an Employee Assistance Program.
- Other info: Opportunity to learn about AV products and develop your career.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or account management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
21st Century AV is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, we have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces.
With a dedicated team of Design Consultants, Engineers, AV Project Managers, Programmers, and Technicians, we pride ourselves on offering the highest standard of AV solutions nationwide. In addition to our core integration services, we operate a thriving Ecommerce store, which you will be managing as part of this role.
We are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You will handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey – from initial enquiry through to post-sale account management.
You will also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.
- Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests.
- Build and maintain strong client relationships to encourage repeat and long-term business.
- Seek opportunities to expand product and service offer into client base.
- Work collaboratively within team to ensure wider business success, including marketing.
Previous experience in customer service, account management, or Ecommerce support is required. Use of CRM and Ecommerce platforms is essential. A basic understanding of AV products and solutions is desirable but not essential.
Employee Assistance Program - Access to the Life Assurance policy held by 21st Century AV Ltd - 22 days annual leave.
Ecommerce Account Manager - Hybrid in Reading employer: 21st Century AV
Contact Detail:
21st Century AV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Account Manager - Hybrid in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show that you understand their Ecommerce platform and how you can enhance customer relationships. Tailor your answers to reflect their values and needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at 21st Century AV.
We think you need these skills to ace Ecommerce Account Manager - Hybrid in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Account Manager role. Highlight your experience in customer service and account management, and don’t forget to mention any relevant skills with CRM and Ecommerce platforms.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer relationships and how you can contribute to our team. Be sure to mention why you’re excited about working with us at 21st Century AV.
Showcase Your Communication Skills: Since you'll be handling all inbound communication, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and make sure to proofread for any typos or errors.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 21st Century AV
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce platforms and customer service best practices. Familiarise yourself with common tools and technologies used in the industry, as well as any specific systems the company might use. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be handling various forms of communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed customer inquiries in the past, whether through live chats, emails, or phone calls. This will demonstrate your ability to provide exceptional service.
✨Highlight Relationship Building
Think of specific instances where you've nurtured client relationships or identified new business opportunities. Be ready to discuss how you can apply these experiences to foster long-term partnerships in this role. Companies love candidates who can contribute to repeat business!
✨Team Player Mindset
Emphasise your collaborative spirit during the interview. Share examples of how you've worked with teams to achieve common goals, especially in a marketing or sales context. This will show that you understand the importance of teamwork in driving overall business success.