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- Tasks: Manage and grow our Ecommerce platform while providing top-notch customer service.
- Company: Join 21st Century AV, a leading UK AV and UC integrator with a vibrant team.
- Benefits: Enjoy a competitive salary, employee assistance, and 22 days annual leave.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Be part of a dynamic team and make a real impact in the Ecommerce space.
- Qualifications: Experience in customer service or Ecommerce, with strong communication skills.
The predicted salary is between 25000 - 28000 £ per year.
A leading UK-based AV and UC integrator headquartered in Reading, Berkshire, 21st Century AV has delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces since 1999.
We are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You'll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey - from initial enquiry through to post-sale account management.
You will be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.
General Responsibilities:- Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests.
- Identify install opportunities by generating leads for the Senior Business Development Team.
- Build and maintain strong client relationships to encourage repeat and long-term business.
- Seek opportunities to expand product and service offer into client base.
- Manage customer enquiries within agreed SLAs.
- Work collaboratively within team to ensure wider business success, including marketing.
- Weekly 1-2-1 to assess call targets and talk time targets and progression to target.
- Previous experience in customer service, account management, or Ecommerce support.
- Use of CRM and Ecommerce platforms.
- Strong communication skills, both written and verbal.
- Highly organised and able to multitask across a range of customer interactions.
- Comfortable working independently and as part of a wider team.
- A basic understanding of AV products and solutions (desirable but not essential).
- Employee Assistance Program
- Medicash application
- Access to the Life Assurance policy held by 21st Century AV Ltd
- Bright Exchange
- 22 days annual leave
Ecommerce Account Manager in Reading employer: 21st Century AV
Contact Detail:
21st Century AV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Account Manager in Reading
✨Tip Number 1
Get to know the company inside out! Research 21st Century AV and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer interactions, make sure you're comfortable chatting, emailing, and even calling potential clients. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at 21st Century AV.
We think you need these skills to ace Ecommerce Account Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Account Manager role. Highlight your experience in customer service and account management, and don’t forget to mention any relevant skills with CRM and Ecommerce platforms.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer satisfaction and how you can contribute to our team. Be sure to mention specific examples of how you've nurtured client relationships in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional, but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 21st Century AV
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce platforms and customer service best practices. Familiarise yourself with common tools and technologies used in the industry, as this will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Practice answering common interview questions clearly and confidently, and think of examples where you've successfully managed customer relationships or resolved issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a difficult customer or managing multiple enquiries at once. Think through your past experiences and prepare some solid examples that highlight your problem-solving abilities.
✨Research the Company
Take some time to learn about 21st Century AV and their products. Understanding their services and values will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the role and the company.